JCPenney Salon

Reviews

• LH

  Linda Hasipi

  Feb 4, 2026
  1.0
  Super unprofessional experience. I booked a CPR Malibu treatment a week ago. Today (the day of my appointment), I called with a simple question and found out they don’t even have the product in stock. No one checked beforehand and no one called to warn me. So if I hadn’t called myself, I would’ve shown up and wasted my time for absolutely nothing. Saying “the front desk only makes appointments” isn’t an excuse. The stylist or someone should be checking inventory and notifying clients. That’s basic customer service. Then they tried to upsell me just to dry my hair, which should already be included with the service. That felt shady and unnecessary. Very disorganized and not worth the hassle. I wouldn’t recommend this salon.
• FF

  Fai

  Dec 22, 2025
  4.0
  I had an amazing experience with Samantha, and I can confidently say she’s one of the best hairstylists I’ve ever gone to. She’s not just a stylist—she’s a true master at what she does. Samantha is warm, patient, and genuinely passionate about her craft. She creates a relaxed atmosphere, and you can tell she truly cares about her clients. Whether it’s a haircut, color, or a full transformation, you can trust her completely. I walked out feeling refreshed, confident, and so happy with my hair. Highly recommended—Samantha is truly a master hairstylist! 💇‍♀️✨
• BB

  Becka Boo

  May 27, 2025
  5.0
  I hadn’t gotten a trim or hair cut in over a three years, on top of that I had never had a deep conditioning done to my hair. Samantha was able to do all of these things, including a braid, and not only was she funny, beautiful, and gentle with my hair , she was also extremely knowledgeable and told me everything she was doing as she was doing it. I was fearful about any extra length to come off and she told me how much damaged and dead hair needed to be cut but that she was willing not to cut a lot. I ended up telling her to cut it all off, taking 4” off my DEAD hair. It was the right choice. But the fact she was willing to listen and give me an option, without pressuring me was wonderful. I took her advice and my hair feels extremely healthy and from this day on, I will be seeing her once a month to get my curly-girl hair care done by Samantha. She will be aiding me in my journey to get my curl pattern back after frying it for so many years. Thank you Samantha for the advice, care, time and love you put into your work. I feel like a new woman and I cannot wait until next time!
• MT

  Maribeth Tacaca

  Dec 13, 2023
  1.0
  I was a last minute walk in. I came in to cut my hair short about shoulder length. The first thing she did was shampoo my hair and she was a little rough. After that, she cut my hair to the style I wanted but it turned out to be shorter then what I asked for.. I asked her to clean up my curtain bangs instead she gave me uneven bangs. Also, she combed out my hair so uneven and then started to cut freely without any guidance. Lastly, she blowed dried my hair and then asked if I wanted it straighten out. I said yes. She burnt my right ear. She also spent more time cutting my right side which turned out to be super choppy and uneven. I still tipped her because at first glance it looked okay and she was an elderly and she was nice to me. I went home and saw how bad it really was so I cut a little bit to make it even. But I'm still not happy I spent $65 just so I can fix it myself. Honestly, this was the worst hair experience I had. I don't recommend this place or at least being a last minute walk in. Since the mall closed at 9pm I assumed the salon would close the same time. It actually closed 3 hours earlier.

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