SEPHORA

Reviews

• JA

  Jesse Atkinson

  2 days ago
  5.0
  Returned some items for a family member. Staff was very supportive and helpful.
• SM

  Squeegy M

  Nov 8, 2025
  1.0
  I never leave reviews especially negative ones but, 9 times out of 10 employees are always stuck up at this location. Too busy to acknowledge a customer because they’re chatting with other colleagues or friends. Safa was especially rude when I asked to help with finding a product.
• LL

  Lindsay Lulu

  Nov 4, 2025
  1.0
  WORST LOCATION EVER! I've been to 3 other Sephora locations in the past month but this was the only one that cuts all the applicators off their testers!!? First they said it was hygiene but when I asked why other Sephoras don't do it (including WEM which would be way busier), they couldn't answer. So they said they have disposable applicators but she had to hunt all around the store, then ask someone else where they were. Then gave me one? So I laughed and said 'am I supposed to use one on every gloss & lip oil I want to see?' and she handed me a half dozen. Apparently on a $55 lip gloss we're just supposed to have faith that we'll love the applicator it comes with because we aren't allowed to see it 🙄 Handed the applicators back (way to even try for green, Sephora) and I'll do a different location after the sale. Jeepers, terrible experience. Are the folks in Sherwood Park really much dirtier than elsewhere in Ed? 😂
• UU

  Unknown User

  Oct 2, 2025
  1.0
  Consistently bad service at this location. Lines at the till are excessively long because staff is busy engaging with each other and not the customers. Your store manager needs a lesson in scanning code of practice; prices on the shelves frequently do not match the price on the product UPC. 10/2/25 15:30 When shown this the manager declined to rectify the problem. Store #1572 Transaction # 63512 Edit: I have already provided the date, time, location and transaction number in my review. You already have all the information you need to rectify this problem.
• HB

  Hanna Bondarenko

  Sep 16, 2025
  1.0
  I am leaving a negative review about the impression of your store and the knowledge of your consultants. The atmosphere was unpleasant. I don’t know the reason—whether it was my level of English or a stain on my clothes from baby food. I had 15 minutes to shop before the store closed. I wanted to spend money, but the consultants’ knowledge and attitude prevented me from doing so. I only left $80, whereas I could have spent more. Sephora should maintain its status, and consultants should at least be knowledgeable about the available assortment. One consultant didn’t even know that you had a men’s antiperspirant and only showed me one unisex option. Another consultant replaced her and showed me shower gel, while I was looking for a fancy, high-quality shower gel. In the end, I was advised to go to Marshalls instead. I came to your store to leave you my money, “Maybe my English is not that good, but I can definitely sense the consultants’ looks and their energy, and because of that, I will never visit your store again and will not leave you any money. My visit was the first and the last. I wish the store manager would pay attention to the behavior and knowledge of the consultants I am a mother of an infant, and I have very little time for shopping. But when I do find the time, I want quick, quality, and friendly service.

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