Lush Cosmetics Cross Iron Mills

4.1
223 reviews
Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Blackfoot and the people of Treaty 7 region in Southern Alberta which includes the Siksika, Piikani and Kainai First Nations, the Tsuut’ina First Nation and the Stoney Nakoda (including the Chiniki, Bearspaw and Wesley First Nations) as stewards and caretakers of the land we are on today.
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Business Details

261055 Crossiron Blvd, Rocky View, AB
T4A 0G3, Canada
(403) 730-1620
https://www.lush.ca
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About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Blackfoot and the people of Treaty 7 region in Southern Alberta which includes the Siksika, Piikani and Kainai First Nations, the Tsuut’ina First Nation and the Stoney Nakoda (including the Chiniki, Bearspaw and Wesley First Nations) as stewards and caretakers of the land we are on today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lush Cosmetics Cross Iron Mills
261055 Crossiron Blvd, Rocky View, AB
T4A 0G3, Canada

Hours

Reviews

4.1
223 reviews
5 stars
149
4 stars
29
3 stars
8
2 stars
1
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.

Negative Experiences

Some customers reported rude or dismissive behavior from staff, particularly in response to inquiries or during checkout, leading to dissatisfaction.

Product Knowledge

Customers appreciated the staff's product knowledge and ability to provide recommendations, enhancing their shopping experience.

Store Environment

The store was generally described as clean and welcoming, although some customers noted issues with crowding and staff interactions.

Inclusivity Concerns

There were complaints regarding staff attitudes towards customers with disabilities and issues related to inclusivity, which negatively impacted some experiences.
  • BB
    Brad B
    Dec 28, 2025
    1.0
    Long checkout, almost 10 mins just to pay, lady smashes the products as she scans them. I’d avoid this location.
  • BC
    Becky Click
    Dec 16, 2025
    1.0
    I’ve been a loyal Lush customer for years, but today’s experience was completely unacceptable. While shopping for Christmas gifts, I asked the cashier a simple question at checkout: whether they carried male hygiene products. Her response was dismissive and rude — she replied “no, and we don’t care about genders here,” in a sharp tone that immediately shut down the conversation. I was genuinely taken aback. Asking about products typically marketed toward men should not be met with hostility. After that response, she continued pushing a beard oil product on me, despite having already made me uncomfortable. At that point, I had no interest in continuing the interaction. Inclusivity should mean welcoming questions, not reacting with irritation or attitude. If Lush promotes itself as an inclusive brand, customers should not feel judged or reprimanded for asking a reasonable, everyday question that the majority of shoppers would ask. This interaction felt unnecessary, unprofessional, and completely contrary to the values the brand claims to stand for. Very disappointing experience.
  • AV
    Andy vashisht
    Dec 14, 2025
    5.0
    I have only good things to say about Taz what a great lady! She helped us with everything from the moment we walked in to the moment we left. We started off looking for a black rose bath bomb (they dont have singles anymore for anyone wondering) she found them in gift sets only we tried finding out if they will get them back ever she went to find out. She helped us get cashed out even had a little surprise at the end. What an amazing experience way to go. She deserves the praise!
  • AA
    Alexa
    Dec 6, 2025
    5.0
    Always an enjoyable experience shopping at LUSH Crossiron. Hailey was extremely helpful, explaining the preservative vs preservative free lines and setting me up with the new “LUSH club” rewards program. I look forward to my next visit!
  • LG
    lia gonzales
    Dec 1, 2025
    5.0
    Visited Lush on Black Friday and had a really good experience. One of the staff members wearing blue star pjs was especially helpful and gave awesome recommendations, even with how busy it was. Really appreciated the calm, friendly service.
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Frequently Asked Questions About Lush Cosmetics Cross Iron Mills

What type of products does Lush Cosmetics Cross Iron Mills offer?

Lush Cosmetics provides fresh, handmade, cruelty-free, and vegetarian bath, body, hair, and face products including bath bombs, bubble bars, hair treatments, masks, shower gels, and moisturizers.

What are the store hours for Lush Cosmetics Cross Iron Mills?

The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM.