SEPHORA

Reviews

• JB

  Josephine Bradbury-Crane

  3 days ago
  5.0
  Shoutout to Sherry the mua from Chinook mall location. He’s very knowledgeable and very kind. Thank you for teaching me new techniques during our 1hr makeup consultation :)
• WL

  Wendy L.

  Nov 16, 2025
  1.0
  Shopping experience on Nov 09 at 4:30PM (Sephora Chinook Mall, Calgary, Alberta) 1. Product handling & basic service: During checkout, the express check-out associate accidentally dropped the eyeshadow palette from the high counter while scanning it, causing concealed damage. She handed it back without checking it or apologizing. We had to request to inspect it ourselves, and once we confirmed the damage, she asked us to wait while she looked for a replacement. She also didn’t offer a bag for the lipstick we purchased, which made the experience feel more like grocery shopping than Sephora. 2. Long wait with no acknowledgement: We waited over 20 minutes while Hally went back and forth checking for stock. Throughout this time, there was no apology or acknowledgment until the very end—just one single “sorry,” moments before we asked to speak with a manager. In the end, there was no replacement and the product wasn’t available online, so we left without the item we intended to buy. 3. Unprofessional response from the manager: We spoke with the manager, Ceilidh, who did apologize, but her response felt insincere. We also mentioned we were not offered a small bag for the lipstick we purchased, she asked, “Do you need a bag?” instead of simply offering one, which felt unprofessional—especially given the situation. I said no because I was already fed up with the overall experience, but a small paper bag is something I would normally expect with any purchase. If you don’t offer a bag for a small product, having to put a lipstick in my pocket felt awkward and could have easily created the wrong impression.
• EA

  Emmanuella Abiola

  Nov 11, 2025
  5.0
  Had an amazing experience at this Sephora location, my friend and I went there to address some skin concerns, Miranda attended to us, she recommended products, answered our questions patiently and politely, she also told us about the huge promo coming up, she deserves the staff of the year award lol. Waited a bit to share this review cos my friend and I wanted to see how the products she recommended would work and yo! They worked well, our skin issues are getting better now. Thanks Miranda!
• CM

  Canada MapleSyrup

  Nov 10, 2025
  1.0
  Following a significant purchase of almost $300, I asked the staff for sample products to try. As a loyal customer who enjoys discovering new products, I was disappointed to learn that samples are no longer provided. Moreover, the birthday gift was unavailable. Sephora, I know you have high standards. I hope you will take customer feedback into consideration and make necessary improvements. Store visit date: 11/10/2025
• LM

  Lans Mon

  Oct 28, 2025
  5.0
  I had the most amazing experience at Sephora recently, all thanks to Simran! From the moment I walked in, he greeted me with such warmth and professionalism. I was looking for a foundation that matched my skin tone perfectly—a task that usually takes me forever—but Simran took one look and instantly found the perfect shade for me. I was honestly amazed at how effortlessly he did it. He clearly knows his products inside and out. Not only did he help me find the right foundation, but he also recommended a few other items that suited my skin type and preferences perfectly. I never once felt pressured to buy anything; instead, I felt genuinely cared for and understood. Simran’s expertise, patience, and friendly personality made the entire experience enjoyable and stress-free. It’s rare to find someone so skilled and passionate about what they do. Because of his help, I left Sephora feeling confident and happy with my purchases. Thank you, Simran, for your incredible service—you truly made my day! Sephora is lucky to have such a talented and kind team member.

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