SEPHORA

Reviews

• MM

  Madison Morris

  Nov 15, 2025
  5.0
  Kyleigh gave great customer service and helped me find new products to try. She took her time with me and gave her honest opinion on products which I appreciated! She also gave me a small sample of foundation to take home and try before buying which I didn’t even realize was thing.
• AE

  Alejandra Núñez Espinoza

  Nov 13, 2025
  5.0
  Excellent customer service. Today I went looking for a perfume for my birthday, but I was very indecisive and didn't know which one to choose, and Hanna helped me very kindly. She also speaks two languages, which made our conversation even easier. Very kind and helpful. Thank u Hanna
• JJ

  Jacky

  Nov 10, 2025
  1.0
  The staff at this location were unhelpful and dismissive. I came in with a simple return, but instead of taking the time to resolve it, they sent me on a frustrating runaround to figure it out myself. A little compassion and better training would go a long way in improving the customer experience here.
• WW

  Wendyp

  Nov 10, 2025
  5.0
  I had a wonderful experience at this store yesterday. Karishma was an absolute gem helping me out. I was feeling pretty low but yesterday her positive comments and help finding a great concealer left me feeling up lifted. Thank you Karishma. Don’t ever change.
• TT

  Taryn

  Nov 5, 2025
  1.0
  I spent some rare time out shopping in public today. I needed either a new product, or solution for the one I had. I asked the first employee for a skin scan for the colour match. She immediately stated to try the Sephora line. Which, okay great but I'd like the shade please. I was told it's unreliable, I said thats fine. I would like it still. She truly only offered 2 products, neither of which I asked to see. I then asked if she could give me the shade matches of the ones I DID want. She was reluctant but provided. Did not appear to want to help me at all. Melissa was BEYOND helpful after this. She showed great patience, kindness and fabulous suggestions. She made my visit worth it. After Melissa finished showing me items, I went to venture on my own. I walked up each and every aisle. Searching for the right product. I took my time, I tried the samples. All the things you do when shopping in person. I rarely get to venture out to shop in store. I suffered a severe spinal injury years ago and can't often walk for to long. So I took my time to enjoy it today. That is, until I felt like I was being watched by staff. Every so often, someone would walk by me an iota slower, scan, then walk by and speak to the mics they wear. I managed retail stores in my 20s, trust me; I noticed the profiling. At the end one final staff stalked over and asked if I needed help. I had finally found the product I was looking for. I began to ask her if she could take the other possible products I grabbed, before saying I would put them back, (it's the sephora sale. Theyre busy) She snatched them from me so fast Slow shopping and slight speech impediments dont warrant theft. I struggle leaving my house as is, without being followed as a thief.

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