MAC Cosmetics

Reviews

• SI

  Sherwyn Immanuel

  Sep 4, 2025
  1.0
  So there’s no 0-star option, but I’ll keep this short. I purchased a Dazzleshadow Extreme in Incinerated but was mistakenly given Illuminaughty. I used my rewards points to get $10 off ($35 down to $25). When I went to return it a few days later, I was immediately dismissed by a white, blonde associate who claimed she “couldn’t process my return” because I’d used points. I reviewed the return policy—nowhere does it state this. What made it worse was her condescending, visibly annoyed tone. I followed up with customer service, who confirmed I was in the right and that a return was no problem. My sister later brought the product back, and it was processed without issue. So the policy wasn’t the problem—the employee was. If your staff can’t be bothered to understand the basics of your own return policy, then maybe some proper training is overdue. Do better.
• JL

  Jamie L

  Aug 8, 2025
  5.0
  Came today and bought a small 6 eyeshadow palate that was %30 off and had such a welcoming, genuine, and very kind experience with one of the staff members!! I rarely shop here and I had an overall amazing experience ! :D
• JM

  Jashan mangat

  Jun 21, 2025
  5.0
  Two weeks ago I was here for extra dimensions eyeshadows. Steve helped me amazingly they went above and beyond. I was so amazed by their services . Thank you so much Steve ….. I hope I have used your pronouns correctly . There was another employee who helped me as well choosing blush they were also great .
• DW

  Deborah Weldelibanos

  May 1, 2023
  5.0
  Tahany, a Mac cosmetics associate was so helpful and provided excellent customer service in helping me choose colour corrector and concealer.

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