Enterprise Rent-A-Car

Reviews

• KC

  Kelsie Clarke

  Feb 26, 2026
  5.0
  Larissa and Kody were wonderful service agents for me. They helped me get a rental after my car broke down to ensure I made it to my class 5 hours away, on time, without stress. When I realized I wasn’t going to be able to fix my car nor purchase a new car in the rental timeframe I had originally requested, Kody had no issues extending out my rental and ensured I was going to be able to drop it off in another location, completely taking away another stressor for me at this time. Each member checked in with me with my rental to make sure everything was okay, answered any questions I had about the current rental, and made sure I was up to date on what my charges and fees were. When I was ready to return my rental at the drop off location in Sioux Falls, the associate I spoke with on the phone told me I could leave the car at Honda since they were closing within the next half hour before I could swap my items out to my new vehicle, and ensured me that they could pick up the car on Monday. Larissa and Kody were kind and calm while they attempted to locate the vehicle and ensure that it was actually picked up and returned to stock, keeping me updated, which was so helpful and again, a stress relief. I have never experienced such wonderful customer service and will now be choosing enterprise for all of my rental needs. Thank you so much!
• XC

  XC. North (Coldtruth)

  Jan 3, 2026
  5.0
  Absolutely Outstanding...... The Ladies, Sheridan WY. office, excelled in all Professional Manners. Thank You.
• VB

  Vanessa Brothers

  Oct 22, 2025
  5.0
  Larrisa was AMAZING here! After a not so great experience at an Idaho Enterprise, this place was a breath of fresh air. Larrisa walks you through EVERYTHING and is VERY clear on everything. So appreciated her, her calls before, during and after. Would use them again and highly recommend!
• WP

  Whistle Pigg

  Sep 18, 2025
  5.0
  I rented an Audi A5 from National in Billings, MT. The car experienced multiple failures and a flat tire after I arrived in Sheridan Wyoming. Sheridan does not have a National however they did have an Enterprise. National instructed me to go to the Enterprise to exchange the vehicle. When customer service excels over and above expectations, it needs to be shouted out. With all the headaches this Audi had, my wife and I had to leave Sheridan that morning. The young man that helped us was Kody Carson. All he cared about was getting us into a car and getting us back on the road. One of the greatest things about Kody is he listens. Not only did he handle this situation with professionalism but he made my wife and I very comfortable. He even gave us his personal email address so if we had any kind of issue with the car he gave us or had any other questions we could email him directly. This is going above and beyond. Pay attention as this is how businesses succeed. Customer service keeps customers coming back. Great job Kody!!
• JF

  Jeff Foster

  Jul 15, 2020
  5.0
  Everything was great as usual with the rental. My only concern is that some of the turn-over in staff recently has left me feeling somewhat like a stranger. I've been used to all the staff knowing me by name and knowing exactly what I want when I show up. Thank goodness that Kyle is still an employee at Enterprise and recognizes my requests and always follows through.

Frequently Asked Questions About Enterprise Rent-A-Car