Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Ty, Amanda, and Kayce for their exceptional service.
Efficiency
Several reviews highlighted the quick and easy pickup and drop-off processes, although some customers experienced long wait times during peak hours.
Vehicle Quality
Most customers reported receiving clean and well-maintained vehicles, though there were complaints about specific cars having issues or not matching reservations.
Reservation Issues
A number of customers faced problems with their reservations, including not having the reserved vehicle available and being charged incorrectly.
Mixed Experiences
While many reviews were positive, there were significant complaints about poor customer service and long wait times, indicating inconsistency in the overall experience.