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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(346 reviews)

Business Details

150 16th St, Wheeling, WV
26003, United States
(304) 233-9582

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Wheeling, WV? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Wheeling location today.

Location

Enterprise Rent-A-Car
150 16th St, Wheeling, WV
26003, United States

Hours

Reviews

4.1
346 reviews
5 stars
232
4 stars
40
3 stars
12
2 stars
13
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.

Reservation Issues

Several reviews mentioned problems with reservations, including cars not being available despite prior bookings, leading to significant customer dissatisfaction.

Vehicle Quality

While many customers appreciated the cleanliness and quality of the vehicles, some reported receiving cars that did not meet their expectations or had issues.

Overall Experience

The overall experience varied significantly, with some customers having fantastic experiences while others reported serious frustrations and poor service.
  • RT
    Richard Thompson
    3 days ago
    5.0
    Excellent customer service. 10/10.
  • AS
    Ashley Smith
    Feb 22, 2026
    5.0
    Staff was great getting my rental set up. I had some issues with the vehicle on my trek home but staff answered my call on the first ring and helped to alleviate the concern. Because of that slight inconvenience, staff offered a discount which was very considerate. I will use Enterprise in the future if I’m ever in need of a rental.
  • TM
    Tom M
    Feb 5, 2026
    5.0
    Speedy, knowledgeable, friendly. The agents, Helena and Emma were superb. Renting a car can be a pain, but I could not have asked for a better experience than the one I had at Enterprise in Wheeling, WV. I'd give a sixth star if possible.
  • KR
    Kay Rose
    Nov 18, 2025
    1.0
    I booked a reservation weeks ago and they just told me the day before my trip that they don't have a car for me, they didn't even tell me ahead of the time I just happened to call them the day before. I would have got there first thing in the morning and they would have had nothing for me. This car was for a trip that is now ruined because they lied and said they had a car for me. I booked a hotel and everything.
  • BU
    Brooklyn Unterzuber
    Nov 5, 2025
    5.0
    My experience with Enterprise was amazing! The process was super easy from start to finish, and everyone I spoke with was so kind and helpful. Picking up and returning the car was quick and stress-free. I really appreciate how smooth everything went!! Definitely one of the best rental experiences I’ve had!

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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