Monro Auto Service and Tire Centers

Reviews

• TM

  Timothy Meto

  Apr 17, 2026
  1.0
  They broke a lug nut to start with. Then I was told my vehicle would be ready for pick up on Saturday(spoiler it wasn’t). When I called them I was informed that they didn’t schedule any mechanics on one of their scheduled business days and acted like that was my problem on why my truck was finished due to their managerial failure. Now on Monday my wife and I had to call them 11 times to get the phone answered. They did finish my truck that day, but according to their website, google, and facebook they are open till 7pm. Not that store they are closed at 5pm. I politely asked if it was possible to unlock just so I can pay and get my truck( yes I know this is a bit of an ask, but I needed my vehicle to get to work) They made it seem like it was impossible to do that, even though any other building I have dealt with would gladly unlock for 2 minutes for $700. Then when I picked up my truck they had driven it for over 3 miles for some reason, even though they supposedly did a wheel alignment my truck pulls hard left anyway, and they left the seat covers and a plastic hair covering in my truck. So overall I would prefer to have the Katt Williams experience that Terry Crews in “Friday After Next” got before going back to any Monroe again.
• BL

  Brandon Lawver

  Apr 13, 2026
  1.0
  Absolutely the worst. More just a playground for the unprofessional. Was immediately told id be having to pay $500 on brakes on my vehicle. I never even asked for brakes originally. Was given my appointment and the worker proceeds to tell me he’s booked and cannot take me for up to a week. (Which is fine) until I notice EVERY employee walk into the office area and not one of them were even working or busy.
• TB

  Ty Blake

  Mar 27, 2026
  1.0
  They set me up for an appointment at 5:30pm and they close at 5. Had to set up an appointment at Stubeunville cause customer service doesnt know what they are doing
• ML

  Maria Lynn

  Mar 26, 2026
  1.0
  Monro recently had a family members car in and they just went in for an inspection sticker and left with a cracked windshield! Then took zero accountability for their mistake blamed it on them! So maybe think twice before taking your car here unless you want your windshield cracked too! :)
• DW

  Don White

  Mar 24, 2026
  1.0
  Set an appointment in advance and arrived on time(8am). Took over an hour to be advised rear brakes/rotors needed replaced. An hour later I was advised a sledge hammer needed to be used to break the rims free so now 2 rims have the chrome dented and knocked off in several places. When I saw the tech replacing a wheel, I advised I also wanted the tires rotated while they were off. Only then was I advised a lug nut was rounded but he was still able to get it back in. I let them know that was not acceptable nor safe. After stating my concerns I was then advised ALL of my lug nuts needed replaced. OK, lets do it although the price was outrageous. A couple of hours later, they arrived but were 4 short. All said and done, 8 hrs and $1,000 later, I was able to go on with the rest of my day with new rear rotors,pads and lug nuts. I go to mechanics to insure my vehicle is repaired and safe. Apparently they were ready to let me back on the road with defective equipment. I would seriously reconsider this location outside of an emergency and even then, be wary!!!

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