Monro Auto Service and Tire Centers

Reviews

• FR

  F racism

  5 days ago
  1.0
  I went in for a simple break job took 4 hrs the 2 guys who helped me were great but there manager was not the best
• DH

  Doug Hoffman

  5 days ago
  5.0
  The Team there is excellent. They were understaffed for the day and helped me with a flat. They are very nice, professional and care about their customers. I would 100% go back to Monroe for any service I need.
• AW

  Aaron Wood

  Feb 23, 2026
  5.0
  They did a great job communicating and ensuring that my vehicle was fixed , and properly quicker than expected! Thanks so much!
• LS

  Lori Scott

  Feb 23, 2026
  2.0
  I had a 7:30am appointment scheduled, through the online website, for an oil change at the Weirton WV store and when I arrived I had to wait 1/2 hour in the parking lot because the store didn’t open until 8am. Also while I was waiting there were several customers who also scheduled appointments through the online website but when they arrived the service gentleman said that they did not have any openings because they were completely booked. The service team members did apologize for the inconvenience and they mentioned that your online booking department over books appointments all the time and that you were made aware of this clutch in your system. This is very unprofessional for your company. There also is a $20 rebate listed on the website but it is not working correctly and I even asked for help from the service manager and he said that there is a clutch on the website and your company has been made aware of this several times but it still hasn’t been resolved. I was very pleased with the service team and their professional manners and I was treated with respect. My complaint is that you advertise for a rebate on an oil changes but the website doesn’t allow you to process the rebate claim. Also you need to change your online appointment booking for this store it makes the employee look bad as if they are the ones overbooking and having to tell the customer they do not have appointments available for the service that the customer needs. Fix the problems on your website it’s making the employees working for the company look bad when it’s not their fault. DO BETTER!!!
• MM

  Michael Madsen

  Feb 17, 2026
  5.0
  Monro was incredibly busy when I dropped my car off, not even knowing what was wrong with it other than that it wouldn't start. CJ still found a way to make sure they took care of it quickly, troubleshooting all the possible problems and getting it fixed. I really appreciated his honesty about pricing, friendliness, and amazing customer service that put me at ease despite the stress of my broken down car. I would recommend this Monro location to anyone local because of the positive experience I had with him.

Frequently Asked Questions About Monro Auto Service and Tire Centers