NTB-National Tire & Battery

Reviews

• BW

  Beth W

  Mar 3, 2026
  1.0
  I called National Tire and Battery to make an appointment for my Jeep Cherokee Trailhawk and told them up front that I suspected the issue was possibly the passenger right front wheel speed sensor. They said they could scan it for free and that I would not be charged. I arrived a half hour early and was told I would have to wait, which was fine. After performing the scan, they showed me the screen and scrolled through the codes quickly saying I had multiple codes, which I already knew from having it scanned at two different AutoZone locations. They did not identify that it was the right front wheel sensor. All they said was that I needed to take it to a dealer. I felt like I wasted almost an hour of my time, so I asked for a printout of the codes. They told me they could not provide one. I found that odd because NTB is a large chain and you would think they could print a simple diagnostic report. Even though they told me absolutely nothing, I was reminded that the scan was free — like I should be happy at least about that. All I wanted was for the wheel sensor to be checked and replaced if needed, but since they were closing in 40 minutes, it felt like they did not want to further investigate why I had all those codes and instead told me to take it to the dealer. After I left, I took it to another AutoZone and was told the same thing again — the multiple codes pointed to a wheel speed sensor or wiring problem. They did not remind me that the scan was free, and they gave me a clear explanation again that it pointed to the wheel sensor issue. They also printed out the report without me asking. So now I have to make an appointment to take it to the Jeep dealer.
• TM

  Tammy Maddy

  Mar 1, 2026
  5.0
  During my time at NTB Chris was great! I will definitely go back!
• RA

  Roy Pack ACE

  Feb 28, 2026
  5.0
  NTB Moundsville is one of the few places that I take both work and personal vehicles to. Quick, honest, and professional!
• DR

  Dante Rush

  Feb 22, 2026
  5.0
  quick and painless experience, friendly staff, opted to let me know what I thought was wrong was actually worse than reality so I ended up paying less than I would've if it was a dishonest vendor
• DM

  Danielle Morris

  Feb 15, 2026
  5.0
  Bobby and Dan were both so kind to me when I stopped by unannounced with a piece of metal stuck in my tire. They got my spare tire on and had me out in no time, free of charge! Thank you for your kindness!

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