Jiffy Lube

4.4
803 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery Store
Jiffy Lube offers fast, quality oil changes performed by trained technicians in MARTINSBURG. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
1109 N Queen St, Martinsburg, WV
25401, United States

Hours

Reviews

4.4
803 reviews
5 stars
575
4 stars
117
3 stars
31
2 stars
15
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some experiencing excellent service while others faced significant issues such as incomplete jobs and unprofessional behavior.

Speed of Service

Many reviews highlighted the quick service, with several customers noting they were in and out in under 30 minutes.

Customer Service

While some customers praised the friendly and helpful staff, others reported rude interactions and a lack of accountability for mistakes.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, feeling it was higher than competitors and not justified by the service received.

Attention to Detail

Multiple reviews mentioned issues with attention to detail, such as not completing promised services like vacuuming or fluid top-offs.
  • AB
    Armando Battain
    4 days ago
    2.0
    For my car they had no oil and no oil filter. Good part. I was out of there in 3 minutes and cost nothing.
  • SS
    Steffanie
    6 days ago
    1.0
    It took me calling 3 days in a row to finally get someone on the phone. Don’t waste your time here if you bring your own oil and filter. They charge you the full amount regardless. Ridiculous!
  • TE
    Tristan Elliott
    Nov 15, 2025
    1.0
    Disappointment of a shop, dont even know how to answer the phone
  • BC
    Barry “digitalsoftail” Coleman
    Oct 29, 2025
    5.0
    Fast and easy, great service.
  • NP
    Nicole Poist
    Oct 10, 2025
    1.0
    Would give 0 if I could. Went here for an oil change on Monday, only to realize shortly after they did not put oil back in it. Almost causing damage to the vehicle if I hadn’t realized. A previous employee who I knew said there was multiple complaints of how Jiffy Lube employees would forget to refill people’s oil and their engine blew up. Take your vehicle somewhere else if you want it to last.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service