This profile is uncertified and using publicly sourced data
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Business Details
About
Car Wash
Why Thoroughbred Express
• Family Friendly - All of our wash locations provide a safe and fun experience for the whole family.
• Affordable Washes - We offer a variety of single wash packages, add-ons and unlimited plans to fit your needs.
• Great Customer Service - Keeping you (our customers) happy all the way to the finish line is what we do.
• Fastest Times In N' Out - With our express soft-touch tunnel, you can be in and out with a washed car in less than 3 min!
Location
Thoroughbred Express Auto Wash
211 New Goff Mountain Rd, Charleston, WV
25313, United States
Hours
Monday7:00 AM - 7:00 PM
Tuesday7:00 AM - 7:00 PM
Wednesday7:00 AM - 7:00 PM
Thursday7:00 AM - 7:00 PM
Friday7:00 AM - 7:00 PM
Saturday7:00 AM - 7:00 PM
Sunday9:00 AM - 6:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.