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Monro Auto Service and Tire Centers

4.2
(263 reviews)

Business Details

1656 4th Avenue, Charleston, WV
25387, United States
(304) 342-4002
https://locations.monro.com/wv/charleston/1656-4th-avenue

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
1656 4th Avenue, Charleston, WV
25387, United States

Hours

Reviews

4.2
263 reviews
5 stars
186
4 stars
22
3 stars
13
2 stars
5
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, particularly highlighting Andrew's helpfulness and the team's willingness to accommodate urgent needs.

Service Quality

Overall, customers reported positive experiences with quick and efficient service, although there were some complaints about diagnostic accuracy and upselling.

Pricing Concerns

Several reviews mentioned high prices for services, with some customers feeling overcharged or dissatisfied with the value received.

Communication Issues

There were complaints about poor communication, particularly regarding appointment scheduling and the effectiveness of the call center.
  • AP
    Abel Pena
    3 days ago
    1.0
    Customer service was good, but work was not done right. My tires were put on but not balanced correctly. I am having to have them re balanced at another place
  • RV
    Robert Virgin
    Feb 6, 2026
    5.0
    I was having issues with my alternator making noise. Monro got it fixed quickly. I am also pleased with the friendliness and professionalism. I strongly suggest this place.
  • LS
    Leigha Smith
    Jan 19, 2026
    5.0
    The service didn’t take longer than estimated and the technician was very transparent about what was being done to repair the vehicle.
  • AM
    alexander macia
    Dec 31, 2025
    5.0
    Was informative and diligent. Really cared about analyzing and addressing the issue.
  • JM
    joseph mayes
    Dec 27, 2025
    1.0
    Some lady at a call center made me an appointment to have my Amazon ordered tires installed. I informed her they were 35's. She said it was "absolutely no problem" went to my appointment and they said they couldn't do 35's first why does a tire and service place needs a call center service that have no idea what they're talking about. Bad customer service

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provide comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and tire changes with top-quality brands.

Which tire brands are available at Monro Auto Service and Tire Centers?

They specialize in tire changes with top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.

Brand Certified Facts from Monro Auto Service and Tire Centers

This information is certified by Monro Auto Service and Tire Centers and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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