Enterprise Rent-A-Car

Reviews

• RG

  Rickey Galwey

  Jun 16, 2026
  2.0
  Had a hybrid car that we picked out specifically for the hybrid. We wanted something that could save us gas on our trip to florida. Everday they sent alerts and how we can pre register to save time so we did. When we got to the airport enterprise was closed and the sign said we are out please go to next counter.... Which was a Alamo or budget something like that.... So we did. No big deal we were being helped. After we gave all our information i heard the representative say bring around the Centra for these people.... talking about us... there was a few others in front of us they had vehicles coming too. So I asked the gentleman i said excuse me I don't think we had a Centra we had a hybrid a toyota Corolla. He said it goes by the size of vehicle compact car or suv..... We dont have any hybrids on hand right now... So we said we specifically put hybrid on our rental reservation. And he said well it says or similar..... So they tried to give us something non hybrid. Thats not what we wanted.... Now he is correct on your reservation it does say or similar.... I screenshoted a different rental.... But similar to me means hybrids especially when that is what i used a filter. The whole point was for us to save gas. I feel if you filter or hybrid you should get a different hybrid not a completely different car.
• CP

  Collin Pierce

  Jun 12, 2026
  1.0
  Waited until 30 minutes before my reservation to call and say it was delayed a few hours. Then said they may have a possible solution and put me on hold for 30 minutes and hung up. Stopped answering calls.
• KH

  Kathy Hoar

  Jun 3, 2026
  5.0
  Great customer service with Enterprise car rental. They are consistently excellent
• ES

  Emerson Smith

  May 28, 2026
  5.0
  The gentleman we used at Charleston West Virginia airport was very very nice, very professional, very quick. He gave us a great rental at a great price. I would recommend Enterprise to anyone
• ML

  Mia Lantigua

  Feb 27, 2026
  5.0
  I travel for work frequently, and after a long, exhausting day on the road, I made the rookie mistake of forgetting to book a rental car. I walked in stressed and not expecting much — but Makayla Persinger, the Station Manager, completely turned my day around. She went out of her way to find a car for me when I needed it most, and she did it with a smile and genuine care. That kind of customer service is rare, and it's exactly why I'll be coming back. Thank you, Makayla!

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