Enterprise Rent-A-Car

3.9
190 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Renting a car at Charleston Yeager Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Charleston Yeager Airport today.

Location

Enterprise Rent-A-Car
171 Airport Road, Charleston, WV
25311, United States

Hours

Reviews

3.9
190 reviews
5 stars
114
4 stars
22
3 stars
5
2 stars
13
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees who provided exceptional service.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including receiving cars that were dirty or had mechanical problems.

Reservation Issues

Numerous customers reported problems with their reservations, including not receiving the vehicle they booked and difficulties in communication with the branch.

Response Time

Customers expressed frustration over slow response times and difficulty reaching staff, particularly when trying to confirm reservations or report issues.

Pricing Concerns

Some customers felt that pricing was not transparent, with unexpected charges and dissatisfaction regarding the value of discounts offered.
  • LS
    Lizzy Stansbury
    1 day ago
    5.0
    We are from Ohio, traveling with our 3 kids down to Florida. Our vehicle decided it didn’t want to make it so we stopped at the Charleston airport, making it just in time 20 minutes before they close. Cara Hanna was absolutely wonderful taking care of us to get us a vehicle. She was very knowledgeable and very very helpful. Thank you!!
  • BB
    Beverly Barfield
    3 days ago
    5.0
    Great car! Great service!
  • RB
    Robert Blount
    Nov 11, 2025
    5.0
    My truck broke down on the way to a very important ministry event and I was unsure if I was going to make it but thanks to the staff at enterprise car rentals I quickly got a car and was on my way! They were phenomenal.
  • TS
    tariq strong
    Nov 10, 2025
    5.0
    Great staff and even better customer service. They go the extra mile to make sure you’re satisfied.
  • EE
    Erin Martin Elston
    Nov 8, 2025
    5.0
    Enterprise's customer service representatives are top-notch. When our flight destinations were changed, they found accommodations speedily and effectively. It's so nice getting to talk to a human being when you need help.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car at Charleston Yeager Airport?

You can choose from a wide selection including compact cars, passenger vans, family SUVs, and more.

What are the operating hours for Enterprise Rent-A-Car at Charleston Yeager Airport?

The location is open Monday to Friday from 8:00 AM to 11:59 PM, Saturdays from 10:30 AM to 11:59 PM, and Sundays from 8:00 AM to 11:59 PM.