Customers consistently praised the high quality of detailing work, often stating their vehicles looked brand new after service.
Customer Service
Many reviews highlighted the friendly and professional demeanor of the staff, contributing to a positive overall experience.
Pricing Concerns
Some customers expressed dissatisfaction with unexpected charges, particularly related to pet hair removal and additional fees.
Attention to Detail
Numerous reviews noted the meticulous attention to detail in the cleaning process, with many customers feeling their expectations were exceeded.
Mixed Experiences
While many customers had outstanding experiences, a few reported issues with service quality and communication, indicating inconsistency.
DM
David Miller
Oct 15, 2025
5.0
Absolutely incredible experience! I will definitely return. They took a 16-year-old car, and made it look practically brand new inside and out!!
I highly recommend - two thumbs way up!!
BJ
Brandi Jamerson
Sep 9, 2025
1.0
Although the detailing of my car was good, we will never return to this business. They will try to up charge you at every turn. My husband purchased a gift certificate for full detailing, and told them what kind of car we had — a full sized SUV. When we showed up for the detailing, they told us it was an extra $50 for third row seats. Then they called once the detailing had begun to tell us it would be an extra $150 for pet hair, even though no pets had ever been in the car. They recanted that and said it was human hair. We refused to pay it and they “waived the fee.” After picking the car up, we noticed the cargo net in the trunk was gone. We went back to get it, and they tried to give us two different ones, neither of which were the net for my car. They never found the net for my car, and now I have to replace it.
LG
Laura Goins
May 18, 2025
5.0
Elk City Auto Spa did a fantastic job.
PO
Paul Ochs
Nov 7, 2024
5.0
Got to meet both JR and Charles, good guys! My first time using them after seeing their Best in the Valley recognition. Very pleased with the results and promptly took care of something minor that got missed, so I'm happy and have scheduled another of my cars. The upholstery and headliner work was absolutely outstanding!!!
NF
Nathan Finney
Sep 22, 2023
5.0
I had an oil change shop leave my oil cap off and get oil all over my engine bay. Elk City auto spa got it cleaned up and looking brand new. I’m extremely happy with the results and the customer service!
Frequently Asked Questions About Elk City Auto Spa
What services does Elk City Auto Spa offer?
Elk City Auto Spa provides professional auto detailing services that make your vehicle shine like a diamond.
Where is Elk City Auto Spa located?
It is located at 116 Laidley St, Charleston, WV, 25301, USA.
What are the operating hours of Elk City Auto Spa?
The spa is open Monday through Friday from 8:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
How can I schedule an appointment at Elk City Auto Spa?
You can schedule an appointment online via their scheduling link or contact them directly via phone or email.
What payment methods does Elk City Auto Spa accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
How can I contact Elk City Auto Spa for inquiries or appointments?
You can call +1 304-345-2007 or email elkcityautospa@gmail.com to get in touch.
Is there parking available near Elk City Auto Spa?
Yes, nearby parking options include SP+ Parking and Metropolis parking facilities close to the spa's location.
Are there dining options near Elk City Auto Spa?
Yes, Recovery Sports Grill is a nearby restaurant offering barbecue and chicken wings, perfect for a meal before or after your visit.
What notable landmarks or entertainment venues are near Elk City Auto Spa?
The WVSU Capitol Theatre and the Heritage Towers museum are nearby and worth visiting around your appointment time.
Can I combine a visit to Elk City Auto Spa with other local services?
Yes, nearby you can find Downtown Ford for car purchases or repairs, as well as various law offices and professional services in the area.
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