Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Charles Town, WV? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Charles Town location today.
Location
Hours
Reviews
4.1
268 reviews
5 stars
175
4 stars
29
3 stars
13
2 stars
8
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness, professionalism, and willingness to help, particularly highlighting individuals like Kimberly and Ethan.
Reservation Issues
Numerous reviews indicated problems with vehicle availability, including last-minute cancellations and not honoring reservations.
Vehicle Condition
Feedback varied on vehicle cleanliness and maintenance, with some customers receiving well-maintained cars while others reported issues such as expired inspections or cleanliness problems.
Communication Problems
Several customers expressed frustration over poor communication regarding reservations and vehicle availability, leading to significant inconveniences.
Mixed Experiences
While some customers had positive experiences, others reported serious issues with service and management, indicating inconsistency in overall performance.
- MCMelanie CJan 3, 20265.0We picked up our rental the morning after Christmas so of course it was busy! When we arrived, we noticed there was only one worker in the office, Kimberly O. She was not feeling well but she still showed up and did her best to get everyone in and out. She is an excellent employee who deserves some sort of recognition for showing up and working alone on such a busy time of the year. Our rental vehicle was clean, had ample space for all our luggage, and enough seating for the whole family. I appreciate Kimberly giving us a few options when we arrived to make sure we had a car that met our needs. We will continue to chose Enterprise because they have unbeatable customer service and pricing.
- DHDawn HaltermanDec 22, 20255.0No problems. Perfect customer service!
- SNSitaram NayakDec 11, 20255.0Excellent service from 'Enterprise Rent-A-Car' for my unexpected 2 day rentals this week. Will look for them again if needed.
- SGSeth GranvilleDec 4, 20255.0I've been renting exclusively with Enterprise for over 25 years because of the consistent excellent customer service, no matter where in the world I go. And the diverse selection of brand new cars is always excellent! LOVE Enterprise!
- KBKeith BaileyNov 29, 20255.0Always the best and most convenient in renting a car. The staff was extremely friendly, helpful and courteous. I would recommend others to rent from Enterprise.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Charles Town, WV?
Enterprise Rent-A-Car in Charles Town offers a wide range of vehicles including cars, vans, luxury cars, and rental vehicles suitable for errands or weekend getaways.
What are the operating hours of Enterprise Rent-A-Car in Charles Town?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
How can I make a reservation for a rental car at the Charles Town location?
You can reserve your rental car online via their website at enterprise.com or by calling their main phone at +1 304-724-6605.
What payment methods are accepted at Enterprise Rent-A-Car in Charles Town?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payments.
Does Enterprise Rent-A-Car in Charles Town offer any special discounts?
Yes, the office offers discounts for active military members.
Is Enterprise Rent-A-Car in Charles Town owned by women?
Yes, this location is women-owned.
What nearby dining options are available if I visit Enterprise Rent-A-Car in Charles Town?
Nearby restaurants include Papa Johns Pizza for quick pizza, Alfredo's Mediterranean Grille and Steakhouse for Mediterranean and Italian cuisine, and The Rib Room for barbecue.
Are there nearby hotels close to Enterprise Rent-A-Car in Charles Town?
Yes, Rodeway Inn & Suites, Turf RV PARK, and Knights Inn Charles Town are nearby if you need accommodation during your visit.
Can I visit any entertainment venues near Enterprise Rent-A-Car in Charles Town?
Hollywood Casino and Hollywood Casino At Charlestown Races are nearby, providing gaming and entertainment options before or after renting your car.
How can the nearby Metro by T-Mobile store help customers visiting Enterprise Rent-A-Car?
Customers can visit Metro by T-Mobile nearby for mobile phone services or purchasing local telecommunications devices, which can be useful if they're new to the area and need connectivity during their rental period.