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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.1
(272 reviews)

Business Details

765 E Washington St, Charles Town, WV
25414, United States
(304) 724-6605

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Charles Town, WV? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Charles Town location today.

Location

Enterprise Rent-A-Car
765 E Washington St, Charles Town, WV
25414, United States

Hours

Reviews

4.1
272 reviews
5 stars
178
4 stars
29
3 stars
13
2 stars
8
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and unprofessionalism from certain employees.

Reservation Issues

Numerous customers experienced problems with reservations, including unavailability of booked vehicles and lack of communication regarding changes.

Vehicle Condition

Several reviews mentioned issues with the cleanliness and condition of the vehicles provided, including receiving cars with pre-existing damage.

Quick Service

Many customers appreciated the quick rental process and efficient service, particularly during busy times.

Payment Policies

Customers expressed frustration with unclear payment policies and issues related to deposits and charges.
  • JR
    Jane Rourke
    Feb 5, 2026
    5.0
    Absolutely fantastic experience! Last minute rental due to an electrical issue when my car needed towed. Enterprise was there for me!!!!
  • Z1
    zman 101123
    Jan 23, 2026
    1.0
    Kimberly and Tiffany need to have better customer service skills came into the area to get a vehicle and Tiffany started with an attitude as soon we came in because she was thinking I was underage , than got to payment method and realize my dads name is on the card so she said she couldn’t go any farther when I try to ask her why she said it’s our policy but I told her the manager did It last time for us no problem with the same card , now i asked for her manager she said Kimberly was in a meeting and i left but never got a call came back 20’mins later to have the owner of card with me and waited for 20’munutes while they was taking care of other customers just for the manager Kimberly to say we won’t be doing business with you because Tiffany said you cussed at her . Tiffany is a very rude and non polite I don’t see how she is working for enterprise at all .maybe send her to a different location she will make yall lose bunch of money and Kimberly will cover her tracks up !
  • EL
    Elmer Lemus
    Jan 22, 2026
    5.0
    Quick! Had my rental in less then 10 minutes . Everyone was friendly. Would come back just for the service
  • BN
    Brandy Neal
    Jan 19, 2026
    1.0
    I rented a vehicle from them on 12/23 through my insurance due to an accident. I had the vehicle until January 5th. When picking up the vehicle, I was advised to get my $100 deposit back once returned. & that my card will be charged 7.30 daily. As days passed, I noticed that my card was not being charged, so I called a few days in a row and no answer. It even would automatically transfer me to another local branch and still nothing. I returned the vehicle exactly how I got it, full tank of gas, no damage on 1/5. January 13th and still no deposit back into my account. I call to check on it and I was told it should have already been deposited back into my account. Today, January 19th, I call back again to see what the hold up is and the only answer I got was “I’ll email you the invoice” … after hours go by, no invoice. He even verified it before we got off of the phone. So I decided to call a higher up number, apparently they “tried” to run my card but it wasn’t working and that they took the deposit for the days I had it plus a few extra dollars. If there was an issue with my card why didn’t I receive a call to let me know. Which I highly doubt. My online banking tells me when something has been declined. I truly wish there were other rental companies as this isn’t the first time it’s happened to me or a family member.
  • MC
    Melanie C
    Jan 3, 2026
    5.0
    We picked up our rental the morning after Christmas so of course it was busy! When we arrived, we noticed there was only one worker in the office, Kimberly O. She was not feeling well but she still showed up and did her best to get everyone in and out. She is an excellent employee who deserves some sort of recognition for showing up and working alone on such a busy time of the year. Our rental vehicle was clean, had ample space for all our luggage, and enough seating for the whole family. I appreciate Kimberly giving us a few options when we arrived to make sure we had a car that met our needs. We will continue to chose Enterprise because they have unbeatable customer service and pricing.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Charles Town, WV?

Enterprise Rent-A-Car in Charles Town offers a wide range of vehicles including cars, vans, luxury cars, and rental vehicles suitable for errands or weekend getaways.

What are the operating hours of Enterprise Rent-A-Car in Charles Town?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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