Enterprise Rent-A-Car

4.1
268 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Charles Town, WV? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Charles Town location today.

Location

Enterprise Rent-A-Car
765 E Washington St, Charles Town, WV
25414, United States

Hours

Reviews

4.1
268 reviews
5 stars
175
4 stars
29
3 stars
13
2 stars
8
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness, professionalism, and willingness to help, particularly highlighting individuals like Kimberly and Ethan.

Reservation Issues

Numerous reviews indicated problems with vehicle availability, including last-minute cancellations and not honoring reservations.

Vehicle Condition

Feedback varied on vehicle cleanliness and maintenance, with some customers receiving well-maintained cars while others reported issues such as expired inspections or cleanliness problems.

Communication Problems

Several customers expressed frustration over poor communication regarding reservations and vehicle availability, leading to significant inconveniences.

Mixed Experiences

While some customers had positive experiences, others reported serious issues with service and management, indicating inconsistency in overall performance.
  • MC
    Melanie C
    Jan 3, 2026
    5.0
    We picked up our rental the morning after Christmas so of course it was busy! When we arrived, we noticed there was only one worker in the office, Kimberly O. She was not feeling well but she still showed up and did her best to get everyone in and out. She is an excellent employee who deserves some sort of recognition for showing up and working alone on such a busy time of the year. Our rental vehicle was clean, had ample space for all our luggage, and enough seating for the whole family. I appreciate Kimberly giving us a few options when we arrived to make sure we had a car that met our needs. We will continue to chose Enterprise because they have unbeatable customer service and pricing.
  • DH
    Dawn Halterman
    Dec 22, 2025
    5.0
    No problems. Perfect customer service!
  • SN
    Sitaram Nayak
    Dec 11, 2025
    5.0
    Excellent service from 'Enterprise Rent-A-Car' for my unexpected 2 day rentals this week. Will look for them again if needed.
  • SG
    Seth Granville
    Dec 4, 2025
    5.0
    I've been renting exclusively with Enterprise for over 25 years because of the consistent excellent customer service, no matter where in the world I go. And the diverse selection of brand new cars is always excellent! LOVE Enterprise!
  • KB
    Keith Bailey
    Nov 29, 2025
    5.0
    Always the best and most convenient in renting a car. The staff was extremely friendly, helpful and courteous. I would recommend others to rent from Enterprise.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Charles Town, WV?

Enterprise Rent-A-Car in Charles Town offers a wide range of vehicles including cars, vans, luxury cars, and rental vehicles suitable for errands or weekend getaways.

What are the operating hours of Enterprise Rent-A-Car in Charles Town?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.