Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Flowing Springs in Charles Town, WV is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Charles Town, WV or call us at (304) 725-3878.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
257 reviews
5 stars
161
4 stars
55
3 stars
12
2 stars
11
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unhelpful.
Product Availability
Customers frequently report issues with product availability, including receiving incorrect parts or items being out of stock.
Staff Knowledge
There are positive remarks about staff knowledge and willingness to assist, but some customers felt ignored or inadequately helped.
Overall Experience
While many customers appreciate the service and selection, there are significant complaints about specific employees and inconsistent service quality.
- SFSven FloresJan 4, 20261.0Wasted my time and tried to give me an incomplete set. I bought a valve cover gasket online. Picture on the website showed external gasket and tube seals. They tried to just give me the outer gasket, even after seeing that it is shown with both on their own website. Everywhere else online also sells this gasket with the tube seals for this engine….
- SKSean KellyDec 29, 20255.0Top notch service and a great crew
- JPjuan pintoDec 11, 20255.0Really good service happy with Autozone
- BNBlake NoyesNov 29, 20251.0Ezekiel has got to be the most lazy employee I’ve ever met. He is not worried about helping you at all. You will get more help from a stranger in the parking lot. Go across the street and see someone who wants to help at advance ask for Bradley.
- CJChris JonesNov 13, 20254.0I was really planning on this being a 1 star, negative review. The young woman who was working is incredibly rude. I had a question for her about windshield wiper blades, and she was clearly aggravated that I was interrupting her task of restocking the shelves. It was a simple question of what the difference was between two different types of Bosch blades, to which she answered, "I have no idea", and then went back to stocking the blades. When I asked her what size I needed, she again was visibly aggravated that I was asking her a question, and told me to "just look it up in the book". I was very close to walking out and going across the street to Advanced Auto, she was that rude and brusque. I didn't, and just did a few searches online to get the answer to my questions, and grudgingly bought them. When I got out to the parking lot and was trying to install them, it wasn't as easy or straightforward as my previous ones were, and I was struggling a bit trying to get them on. Just then, Justin came out and after he was finished helping another customer, I asked him if he could help me figure out how to install them, and he had a completely different attitude. He genuinely seemed like he wanted to help. He was super polite, smiling, and had very amiable. I didn't feel like I was a burden to him. Within just a few minutes he was able to help me get them installed. Justin provided excellent costumer service, and is really the only reason I will continue to shop at this AutoZone. He turned what was a very negative experience, into a very pleasurable one. Thanks Justin, I appreciate you.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular store hours for AutoZone Auto Parts in Charles Town, WV?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, AutoZone offers in-store pickup, same day delivery, and curbside pickup services for customer convenience.
Where is AutoZone Auto Parts located in Charles Town?
The store is located at 88 Flowing Springs Rd, Charles Town, WV 25414, USA.
What types of products does AutoZone Auto Parts sell?
AutoZone sells auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts.
What brands can I find at AutoZone Auto Parts?
The store carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Charles Town?
You can call them at (304) 725-3878 or email customer.service@autozone.com for assistance.
Is there a nearby place to grab a quick meal before or after shopping at AutoZone?
Yes, Taco Bell is close by, offering fast Mexican food options for a quick bite before or after your visit to AutoZone.
Are there other automotive parts stores near AutoZone Auto Parts?
Yes, another AutoZone location is nearby as well as competitors like Advance Auto Parts, NAPA Auto Parts, and O’Reilly Auto Parts in the area.
Where can I find fuel or convenience shopping near AutoZone in Charles Town?
Sheetz is a nearby gas station and convenience store for fueling up and quick shopping needs.
Are there any coffee shops close to AutoZone Auto Parts where I can relax?
Yes, Starbucks is nearby, perfect for enjoying coffee or a snack during your visit to Charles Town AutoZone.