Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Flowing Springs in Charles Town, WV is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Charles Town, WV or call us at (304) 725-3878.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
253 reviews
5 stars
159
4 stars
55
3 stars
12
2 stars
11
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for being rude or unhelpful.
Staff Knowledge
Many customers appreciate the knowledgeable staff who assist with diagnosing issues and finding parts, although there are instances of staff lacking product knowledge.
Inventory Issues
Several reviews mention problems with stock availability, including receiving incorrect parts or items being out of stock.
Positive Experiences
Despite some negative experiences, many customers report positive interactions and express loyalty to the store due to helpful staff and good service.
Store Environment
The store is generally described as busy, with some customers noting that staff may be overwhelmed, impacting service speed.
- JJJ JNov 16, 20255.0Great service and prices, and they will install batteries when others wont. I got the battery with installation included for less than others were charging for the battery alone. Thanks!
- CJChris JonesNov 13, 20254.0I was really planning on this being a 1 star, negative review. The young woman who was working is incredibly rude. I had a question for her about windshield wiper blades, and she was clearly aggravated that I was interrupting her task of restocking the shelves. It was a simple question of what the difference was between two different types of Bosch blades, to which she answered, "I have no idea", and then went back to stocking the blades. When I asked her what size I needed, she again was visibly aggravated that I was asking her a question, and told me to "just look it up in the book". I was very close to walking out and going across the street to Advanced Auto, she was that rude and brusque. I didn't, and just did a few searches online to get the answer to my questions, and grudgingly bought them. When I got out to the parking lot and was trying to install them, it wasn't as easy or straightforward as my previous ones were, and I was struggling a bit trying to get them on. Just then, Justin came out and after he was finished helping another customer, I asked him if he could help me figure out how to install them, and he had a completely different attitude. He genuinely seemed like he wanted to help. He was super polite, smiling, and had very amiable. I didn't feel like I was a burden to him. Within just a few minutes he was able to help me get them installed. Justin provided excellent costumer service, and is really the only reason I will continue to shop at this AutoZone. He turned what was a very negative experience, into a very pleasurable one. Thanks Justin, I appreciate you.
- AWArchie WoodardAug 13, 20255.0Everyone is always helpful.
- NCNicole CloseJun 6, 20255.0Great experience there at the store. , very stressed out , Tim was very polite an helpful an resolved every issue with compassion an caring.. thanks again Tim
- CCChris CarterDec 7, 20241.0Whoever the guy with the lip piercing is has a terrible attitude. Doesn’t like his job at all, hides his name tag and has the worst customer service I’ve seen in a while. He’s been rude to multiple people and I found that out as soon as I called some of my friends to tell them about my experience.. they’ve had the same issue with him as well. Seems like auto zone lets anybody work there. Terrible experience.. drive 1 min down the road to advanced auto parts.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular store hours for AutoZone Auto Parts in Charles Town, WV?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, AutoZone offers in-store pickup, same day delivery, and curbside pickup services for customer convenience.
Where is AutoZone Auto Parts located in Charles Town?
The store is located at 88 Flowing Springs Rd, Charles Town, WV 25414, USA.
What types of products does AutoZone Auto Parts sell?
AutoZone sells auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts.
What brands can I find at AutoZone Auto Parts?
The store carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Charles Town?
You can call them at (304) 725-3878 or email customer.service@autozone.com for assistance.
Is there a nearby place to grab a quick meal before or after shopping at AutoZone?
Yes, Taco Bell is close by, offering fast Mexican food options for a quick bite before or after your visit to AutoZone.
Are there other automotive parts stores near AutoZone Auto Parts?
Yes, another AutoZone location is nearby as well as competitors like Advance Auto Parts, NAPA Auto Parts, and O’Reilly Auto Parts in the area.
Where can I find fuel or convenience shopping near AutoZone in Charles Town?
Sheetz is a nearby gas station and convenience store for fueling up and quick shopping needs.
Are there any coffee shops close to AutoZone Auto Parts where I can relax?
Yes, Starbucks is nearby, perfect for enjoying coffee or a snack during your visit to Charles Town AutoZone.