Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 890 E Washington St in Charles Town offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
224 reviews
5 stars
152
4 stars
46
3 stars
8
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were criticized for being rude or unhelpful.
Product Availability
Customers generally found that the store had the parts they needed, although there were instances of miscommunication regarding online orders and stock.
Staff Knowledge
There are reports of inconsistency in staff knowledge, with some employees being very helpful and knowledgeable, while others seemed less informed.
Store Management
Several reviews indicated issues with store management, including poor handling of customer complaints and inadequate staffing during busy times.
Pricing
Customers noted that prices were often higher than competitors like AutoZone, which affected their purchasing decisions.
- TBTiffany Biggs1 day ago1.0The two workers tonight were careless and not very helpful when searching for a product I needed. Definitely wasted my time. Save your money and go to AutoZone
- KBKiara Bowers1 day ago1.0Honestly worst customer service I’ve ever received at any auto store. Went in looking for license plate light bulbs. Two guys were working, one looked up up on the computer told us the correct number light bulbs, instead of taking the time to show us exactly where it was, pointed to the aisle and made us search, wasting my time. Anything auto is not my scope of practice, and when re-asking making sure we get the right one he responded with an attitude and then snickered with his coworker. 10/10 do not recommend, no help or courtesy given at all.
- ZBZack BooneDec 1, 20251.0Drove over an hour to drop off oil after I called and they said to bring by up to 5 gallons. They then told me they were full and couldn't take it after I arrived.
- BNBlake NoyesNov 29, 20255.0Bradley was extremely nice and thorough. He not only looked for a deal for me but gave me advice on the best wipers. He then went above and beyond by grabbing what I needed then put them on for us. Thank you Brad!
- BMBill MatteiOct 26, 20255.0Great Experience ! Everything went flawless!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What are the operating hours of Advance Auto Parts in Charles Town?
Advance Auto Parts in Charles Town is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.
Does Advance Auto Parts offer battery installation services?
Yes, Advance Auto Parts offers free battery installation with purchase, and they also test and recycle batteries for free.
Can Advance Auto Parts recycle used motor oil?
Yes, Advance Auto Parts will recycle your used motor oil; exclusions may apply.
Does the store provide free installation for windshield wipers?
Yes, Advance Auto Parts will install your windshield wipers for free with purchase; exclusions may apply.
What payment methods are accepted at Advance Auto Parts?
Advance Auto Parts accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Is there free parking available at Advance Auto Parts?
Yes, the store has free parking available for customers.
Does Advance Auto Parts offer curbside pickup?
Yes, curbside pickup service is available at this location.
Are there any nearby places I can visit after shopping at Advance Auto Parts?
Yes, nearby you can visit the Hollywood Casino At Charlestown Races for entertainment or grab a meal at Arby's, a fast food restaurant specializing in burgers.
Where can I rent a car close to Advance Auto Parts?
Enterprise Rent-A-Car is located nearby, offering car and truck rentals for your convenience.
Are there convenient locations for shipping parcels near Advance Auto Parts?
Yes, there are multiple UPS Access Point locations nearby where you can ship or pick up parcels.