Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Robert C Byrd Drive in Beckley, WV is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Beckley, WV or call us at (304) 253-0400.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
297 reviews
5 stars
188
4 stars
72
3 stars
25
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.
Inconsistency
There were multiple reports of poor service and unprofessional behavior from some employees, leading to frustration among customers.
Product Availability
Customers frequently noted that the store had the parts they needed in stock, contributing to a positive shopping experience.
Communication Issues
Several reviews highlighted problems with communication, particularly regarding returns and order fulfillment, which led to dissatisfaction.
Overall Experience
While many customers had positive experiences, there were significant complaints about rude staff and inadequate service, indicating a need for improvement.
- RDROGER DUNLAPOct 23, 20254.0Did me right !
- MMMark MorganSep 19, 20255.0I would say it's the best AutoZone in all of Beckley! The commercial manager Sarah is super cute!
- JJJames JamesAug 25, 20251.0Sarah the manager needs better communication with her staff members especially when taking a returned part and sending them away without the part or receipt or our money back then go to grab the card thay was used (becuz we left it and it was needed understandable) but before I walk out I ask her if we need anything to show that we just returned the part and continue where we left off... well we get back she's not there and nether is the other guy so now we have nothing to show to them or any note from them letting them know . And even after explaining to the rocky young guy that claimed he was a manager but no manager ability to do anything was so arrogant it was pittiful... all he had to do was say " she didn't leave a note or anything but let me step to the side and see if I can get ahold of her for you" instead he says " nothing I cam do about it you'll have to come back in the morning which would've been OK but we had NOTHING to show and whos to say she would remember us? Or if she's not running a scam or something like all we said was "ok ill call the cops then " thats when young boy took it as a personal i sultan or threat like what?? And then he called someone then hands us cash out the register without anything so couldn't give us cash? But ended up giving us cash and keeping $5 may I add becuz he didn't even give us what it costed 🙄 go anywhere but here and im calling corporate in the morning I have time stamps of everything we will run those cameras back!... the issue was the fact they took they part back without giving us any paperwork to show other employees so therefore we had no refund, no part and no paoerwork... bunch of scammers at this location
- AHAnna HillAug 6, 20255.0Very friendly and helpful.
- MDMartha DavisJul 3, 20251.0Just went in to try to get a sensor for my truck and instead spent the entire conversation being questioned by the really old guy behind the counter. If it's actually my truck, did I get a divorce? Are you sure it's not your husband's? He wasn't even paying attention when I tried to answer questions about the truck. It was an incredibly frustrating experience to be made fun of just because I'm not a man.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular store hours for AutoZone Auto Parts in Beckley, WV?
AutoZone Auto Parts in Beckley, WV is open Monday through Thursday from 8:00 AM to 8:00 PM, Friday and Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same-day delivery services.
Where is AutoZone Auto Parts located in Beckley?
The store is located at 3805 Robert C Byrd Dr, Beckley, WV 25801, United States.
What types of products does AutoZone Auto Parts in Beckley carry?
They carry auto parts including brake pads, car batteries, car accessories, aftermarket automobile parts, and more.
Can I contact AutoZone Auto Parts in Beckley by phone or email?
Yes, you can call them at (304) 253-0400 or email customer.service@autozone.com for assistance.
Is AutoZone Auto Parts in Beckley associated with any well-known brands?
Yes, they carry brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
What are some nearby dining options to AutoZone Auto Parts on Robert C Byrd Dr?
Nearby restaurants include Macado's sandwich shop and Rancho Grande Mexican Grill, great spots to enjoy a meal before or after shopping for auto parts.
Are there automotive or related services near AutoZone Auto Parts in Beckley?
Yes, nearby automotive-related businesses include United Cycle motorcycle and car dealer, Leonard Buildings and Truck Accessories, Leonard Truck Outfitters, Meineke Car Care Center, and MAC Auto automotive repair.
Can customers find financial and insurance services near AutoZone Auto Parts?
Yes, customers can visit nearby places such as Truist bank, BB&T Mortgage and ATM, Star USA Federal Credit Union, Appalachian Insurance Agency, and Lendmark Financial Services for banking and insurance needs.
How can I find more information about AutoZone Auto Parts online?
You can visit their official web page at https://www.autozone.com/locations/wv/beckley/3805-robert-c-byrd-dr.html or check their Facebook page AutoZoneBeckleyWV for updates.