Enterprise Rent-A-Car

Reviews

• JS

  John Sowder

  Jul 4, 2025
  2.0
  I had a confirmed reservation for today, I arrived at the counter and it is closed for 4th of July. Their website says they are open, and the website accepted the request to rent a car. Very frustrating that our family is stranded with no way to figure out alternate transportation since it is a holiday in a small town and all other car rental agencies are closed. I've contacted the corporate customer service to figure out a way forward and they said to wait for a call back. Edit: customer service offered me a rental at an alternate location over an hour away with no way to get to that location. They told me to call that location and they could organize/pay for transportation to get there since this town is so small it doesn't have reliable Uber/taxi.service. I tried calling and they did not answer so I'm not going to pay for a taxi to drive an hour to be in the same situation. For my trouble they are offering $100 off my current rental (that I can't pick up) or points for my next reservation that I will not be making through Enterprise after this experience. I am waiting for a call back from customer service. Edit 2: Enterprise was able to find a rental at another closer location. We ended up paying taxi fares and had to stay at a hotel another night but at the end of the day we ended up with a car. I never heard back from corporate level customer service by phone or email so I am not sure if there is anything else they will do, but the local Enterprise reps that I was able to talk to and interact with were great. Very helpful and understanding.
• LJ

  Lloyd Hamrick jr

  Jun 23, 2024
  5.0
  Very good easy experience and they gave me a brand new ram it was a great experience all the way around
• SH

  Savanna Hall

  May 11, 2020
  1.0
  This place is a JOKE!! You needmajor credit card to rent anything!!!
• WG

  William Garrett

  May 23, 2014
  1.0
  Worst rental experience EVER Trust me- use AVIS at Raleigh Co. Airport and Beckley/Beaver WV. I was a repeat Enterprise customer at this location, (means nothing to them), and rented a weekend rental at Raleigh County Memorial Airport Returned the car Sunday night and flew out, forgot I still had the keys. Sent the keys Next Day Air to the location on my rental contract Monday AM. Fedex was unable to deliver the keys because the rental location was closed (for 2 days)?? Without notice I received a CC charge for $499.60 (Rental was contracted for $189) -Since have dealt with extremely rude employees over the phone, been on hold for 18 minutes and then hung up on, had to pry the Managers name out of a extra rude employee, and have yet to recieve a call back from the Manager of that location. Businesses that run like this are doomed to fail.

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