Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Brian and Alli for their excellent service.
Car Wash Quality
Overall, customers appreciated the effectiveness of the car wash, noting it does a great job cleaning vehicles, although some reported issues with equipment and soap application.
Membership Issues
Several customers expressed frustration with the mobile app and billing issues, particularly regarding canceled accounts and lack of customer support.
Facility Amenities
Customers enjoyed the availability of cleaning supplies and vacuum stations, although some noted that certain amenities were occasionally unavailable.
Damage Claims
There were multiple complaints about vehicle damage during washes and dissatisfaction with the company's handling of damage claims.