Feedback indicates a mix of experiences with customer service, with some praising staff for being friendly and helpful, while others report rudeness and poor communication.
Honesty and Integrity
Several customers appreciated the honesty of the service, particularly in avoiding unnecessary repairs, while others accused the business of attempting to upsell or scam customers.
Service Quality
There are reports of both quick and efficient service as well as long wait times and unresolved issues, indicating inconsistency in service quality.
Management Issues
Richard, a manager, received both praise for his customer-first approach and criticism for poor handling of customer complaints, suggesting a need for better management practices.
HF
Heidi Frey
Feb 24, 2026
5.0
Nice, Welcoming, helpful, nice waiting area...
MM
Marlyn Morensen
Feb 21, 2026
5.0
Called in to get 4 new tires, was able to get me in same day! Unfortunately I gave them the wrong tire size over the phone. They didn’t have the right size in stock but were able to quickly go to the warehouse and get the correct tire size! Excellent customer service and quick service 10/10 would recommend!
AF
Arthur Fenner
Feb 21, 2026
4.0
Good service and very detailed information on vehicle.
JH
John Harper
Feb 13, 2026
5.0
Great service! Had to stop in for a blown tire and they got me back on the road fast. Great customer service as well. Will definitely be coming back in the future!
JM
Jerry M
Feb 12, 2026
1.0
Do not under any circumstances take your car to this location they have total disregard for customer and public safety. Took my tire there to get repaired and the person (I wouldn’t call them a personal) grinds the inside of the tire to the belt. I come back immediately because the tire is still leaking. I wait an hour before asking how much longer, and the person that destroyed my tire says” if you can’t wait leave “ so at that point i return the same energy and demand a refund. The “ manager “ says he isn’t interested in fixing it because i was hostile to the employee. What the manager lacks in obvious business sense, is once you disrespect someone you don’t get to dictate how far the disrespect goes. They’re subpar wrench holders. 0/10 work quality.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repair, including tire sales, oil changes, and general auto repairs.
Where is Goodyear Auto Service located?
It is located at 10757 West National Avenue, West Allis, WI 53227-3215, United States.
What are the hours of operation for Goodyear Auto Service?
They are open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays. Special holiday hours apply with some days closed or open until 5:00 PM.
Does Goodyear Auto Service offer pickup and delivery services?
Yes, they offer in-store pickup services.
What payment methods does Goodyear Auto Service accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is the Goodyear Auto Service facility wheelchair accessible?
Yes, it has a wheelchair accessible entrance and restroom.
Can I make an appointment online for services at Goodyear Auto Service?
Yes, you can make an appointment online through their reservation website.
Are there any restaurants near Goodyear Auto Service where I can eat while waiting?
Yes, nearby options include Arby's (fast food), New China Buffet (Chinese buffet), and Papa John's Pizza.
What other services can I find near Goodyear Auto Service related to financial needs?
Nearby financial service providers include Peoples State Bank, PNC Bank, Wisconsin Auto Title Loans, AAA1 Auto Title Loans, LendNation, and USA Payday Loans.
Are there wellness or beauty salons near Goodyear Auto Service?
Yes, several beauty and spa salons nearby include Bella M - Beauty Lash & Academy, Beauty by Zai, Wink lash studio, Noir Beauty Boutique MKE, and Best Nails.
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