Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Waukesha area, turn to Safelite AutoGlass . Those in central Waukesha or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at W 238N1600 Busse Rd, Safelite AutoGlass Waukesha repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
482 reviews
5 stars
364
4 stars
21
3 stars6
2 stars
18
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers expressed frustration with poor communication and lack of follow-up from customer service.
Technician Performance
Technicians received praise for being professional, friendly, and efficient, although there were some reports of mistakes and damage during service.
Scheduling Issues
Several reviews highlighted problems with scheduling appointments, including delays and miscommunication about appointment times.
Quality of Work
While many customers were satisfied with the quality of the repairs, some reported issues with improper installations and follow-up repairs.
- SGSimcha GuttmanDec 31, 20251.0install went well. Somehow they upped the "invoice price by $50. I wrote them & got no reply. sad.
- GAGrace AnhaltDec 29, 20251.0I am beyond disappointed with Safelite’s service, customer support, and warranty. Safelite replaced my entire windshield about a year ago. My car has been sitting in my driveway and was not involved in any accident or impact. One morning I got into my car and noticed a crack in the windshield. Since it was replaced by Safelite and under warranty, I scheduled a warranty appointment. I was told the damage was not covered and then quoted over $1,000 to replace it. I declined. Despite this, Safelite still sent me a confirmation email scheduling the repair at that price — which I never authorized. Shortly after, a second crack appeared in a completely different spot. I did not get hit by two rocks, especially while the car was parked. This strongly suggests a defect, stress crack, or improper installation from the original replacement. I have also spoken with Safelite’s customer service line multiple times, which has been completely pointless and not helpful in any way. No one has taken ownership of the issue or offered a reasonable solution. Safelite refuses to stand behind their workmanship or warranty. The entire experience has been frustrating and unprofessional. For a company that claims to guarantee their work, this has been incredibly disappointing. I would not recommend Safelite based on this experience
- JMJamin MilesDec 28, 20255.0Good communication. Techs were friendly and professional and communication about arrival was good.
- SBShelly BeckDec 22, 20253.0The communication to schedule the appt was amazing. The tech scratched our paint on the hood and along the side of the windshield. Been in contact with the manager but still waiting for a call back for a resolution.
- TMTyler MccambridgeDec 13, 20251.0This is the most incompetent business I have ever dealt with in my life. Booked an appointment to have my rear window replaced and they had the make and model of my vehicle for a week and had me drive an hour away to have the rear window installed and after getting there on my appointment date we are sitting in the waiting room for a half hour before they told me that they cannot replace the window because of a felt roof I have on my vehicle? How does a major business like this that specializes in window repair not know that the make and model of my vehicle was not repairable? Why did I waste my Saturday driving to this business and sitting around to find out that they cannot do it? The answer is Safelite is an incompetent poorly managed business that had my family and I waste our Saturday. Thanks for nothing Safelite. I will definitely let everyone know not to use this business due to their negligence and incompetence to complete the task at hand. If I could give no stars I would give none.
Frequently Asked Questions About Safelite AutoGlass
What services does Safelite AutoGlass in Waukesha provide?
Safelite AutoGlass offers auto glass installation and repair, including windshield chip and crack repair, same-day service, power window repair, and insurance paperwork processing.
Where is Safelite AutoGlass located in Waukesha?
Safelite AutoGlass is located at W 238N1600 Busse Rd, Waukesha, WI 53188, US.
What are the business hours of Safelite AutoGlass?
Safelite AutoGlass is open Monday through Saturday from 7:30 AM to 5:00 PM and closed on Sundays.
Does Safelite AutoGlass offer mobile auto glass repair services?
Yes, Safelite AutoGlass offers convenient in-shop and mobile auto glass repair and replacement services in the Waukesha area.
Can I book a contact-free service appointment at Safelite AutoGlass?
Yes, contact-free service options are available, and you can book an appointment online through their reservation link.
What languages are spoken at Safelite AutoGlass in Waukesha?
Safelite AutoGlass staff speak English and Spanish to assist customers.
What payment methods does Safelite AutoGlass accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Safelite AutoGlass wheelchair accessible?
Yes, Safelite AutoGlass has a wheelchair accessible entrance to accommodate customers with disabilities.
Are there any healthcare facilities near Safelite AutoGlass in Waukesha?
Yes, nearby healthcare facilities include Visage Facial Plastic Surgery, ProHealth Care's Pediatric Rehabilitation, Dr. Matthew E. Smith's dental practice, Orthopaedic Associates of Wisconsin MRI, Growing Smiles Wisconsin pediatric dentist, and ForwardDental Waukesha.
Which nearby places offer insurance services that complement Safelite AutoGlass's repair services?
Nearby insurance-related places include Markel Office, Markel American Insurance Company, Northwestern Mutual, and Trent Lower - Northwestern Mutual, which can assist customers with insurance claims related to auto glass repair.
What nearby places can I visit before or after my appointment at Safelite AutoGlass in Waukesha?
You can visit the Waukesha Pewaukee Convention and Visitor Bureau for local events and attractions, or stop by the Sensory Club Pewaukee gym and medical center for wellness activities.