Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone E Sunset Dr in Waukesha, WI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Waukesha, WI or call us at (262) 544-9652.
Many customers praised the staff for being helpful, friendly, and going above and beyond to assist with installations and troubleshooting.
Knowledgeable Staff
Several reviews highlighted the staff's expertise in diagnosing issues and providing informed recommendations for parts.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences with unhelpful staff or poor service.
Convenience
Customers appreciated the store's convenient location and the ability to quickly find and purchase needed parts.
Installation Assistance
Numerous reviews mentioned staff members assisting with installations, which was greatly appreciated by customers.
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Don Haugeberg
Dec 14, 2025
5.0
Had a battery replaced in cold weather. The serviceman was very helpful and didn't even balk at doing it
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Samuel Medina-Conchi
Dec 8, 2025
1.0
Despicable. My car died in the middle of winter and out of desperation I had someone rush me to the nearest store, this one. I was relieved that we got to the store before it was closed. As I reached for the battery in the back, all I saw was the the worker RUN to the door, stare at me, and lock it. There was no asking what I needed, if i was going to be quick, or a simple apology for closing early. Im really confused as to why she allowed other plain clothed people in there but felt the need to RUN to the door to lock me out. Screw me and my family I guess. I acknowledge that it was close to closing time and that she wanted to go home early. However, a simple act of friendly customer service would have been nice.
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elizabeth candelaria-behling
Dec 7, 2025
5.0
Went to get some windshield wiper today had no idea what to get . When I walked I was pleasantly greeted told Jason what I needed he explained everything they had to offer so that I could make an informed decision. Then I asked Jason if he would be so kind in helping put them on with no hesitation he gladly did that and put in windshield fluid that I purchased there as well in this cold weather . Jason went above and beyond thank you !!!
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Lisa Schultz
Nov 3, 2025
5.0
This review is for a specific employee named Kiara. I stopped in to purchase new wiper blades about 20 minutes before they closed and I needed them installed. She didn't know how to do it and she asked the other employee, who clearly had no interest in helping. She took it upon herself to say "Let me look up a video to try to learn". We walked out into the parking lot and she was having trouble getting them on. 2 other customers in the lot came over to help. But she didn't just watch...she made sure they showed her how to do it so she could do it the next time. Kuddos to her for having some motivation to learn and to want to help the customer.