Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Douglas Ave in Racine, WI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Racine, WI or call us at (262) 635-9447.
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were reported as rude and disengaged.
Employee Performance
Several employees, including Tim, Joe, and Greg, were highlighted for going above and beyond to assist customers, while others were criticized for lack of knowledge and poor attitudes.
Product Availability
Customers generally found the store to have a good selection of parts and appreciated the quick service, although there were complaints about incorrect parts being ordered.
Store Environment
The store was often described as clean and organized, contributing positively to the shopping experience.
Mixed Experiences
Overall, experiences varied widely; some customers had excellent service while others reported significant frustrations, indicating inconsistency in service quality.
MG
Mel Gon
Oct 3, 2025
1.0
The old woman with the yellow hair today was extremely rude. I needed help do finding an item. She’s said “you can see
The number can’t you?” When I said “yeah, I don’t have time” she said “ I don’t have time either”. To help a customer?! Is that not your job? Then people wonder why we order online. So we can avoid rude store workers. She needs retraining.
ML
MIDWEST LOYAL
Sep 7, 2025
1.0
They suck don’t know about they job
BS
belinda sanchez
Aug 15, 2025
5.0
They went out of there way to get my parts they did not have at another auto zones
CS
China Senora
Jul 25, 2025
5.0
I visited AutoZone recently for a battery replacement and initially had a less than great experience with the cashier. She seemed disengaged and gave short responses, which was disappointing. I was told there was no one available to install the battery at that moment which I understood but unfortunately, my car died in the parking lot.
When we went back inside to ask for a jump, my car still wouldn’t start. That’s when Ken Price stepped in. Without hesitation, he offered to replace the battery himself. Despite likely having other tasks to manage, he handled everything quickly, professionally, and with a smile. His service was outstanding, and he made a frustrating situation so much easier to deal with.
Thank you, Ken, for going above and beyond you’re a fantastic employee!
VH
Venatici Hraum
Jul 12, 2025
5.0
I dont know the manager that helped me. She was a younger African American woman. Anyways she was super helpful and kind to my daughter. Helped me figure out what was wrong with my car and Helped my helpless self but on new windshield wiper blades.