A 1 Auto Body Of Racine Inc

Reviews

• SM

  Susan Madsen

  6 days ago
  5.0
  My Jeep was the subject to a hit and run, I only had it for 3 months, I was so upset. It took me a year to get her fixed. We were going into winter and I work in Illinois so I wanted my Jeep. Once Spring came i wanted to do my due diligence and get some estimates, this proved to be more difficult than I imagined. Turns out Body shops work the exact same hours that I do, so getting her in for estimates wasn't easy. The last place I contacted was A-1. When I explained my situation the man on the other end of the line asked me where I lived, I told him and this man offered to come to my house to take the pictures needed for the insurance company. That was the moment I knew that I found my body shop. THAT is what customer service looks like. They have a wait because they are booked out and i now understand why. I missed my first drop off appointment because i dont listen to my voicemails and i was in Colorado when i was supposed to drop it off. When i called and explained the man was VERY understanding and just scheduled another frop off day.IOnce I got my Jeep there for the repairs she needed, I was told it would be done on Thursday. Not only was she ready for pick up on Thursday, the gentleman went over my paperwork, repairs, and warranty. Very thorough. One i got in my Jeep to leave, i was next level amazed. Not only was the body work and paint job flawless, they had detailed the inside of my Jeep. She looked and smelled like new again. When i went back in to thank them again the man very humbly said it's just something we donor our customers. On a scale of 1-10 A-1 Auto Body in Racine is a 50!!! The people at this body shop, are kind, they communicate with you every step of the way, they are understanding and most importantly to me they understand customer service. That is saying something in a world where it is near impossible to find customer service. I felt appreciated for choosing them and now I appreciate them. I will never take a vehicle anywhere else. Thank you A-1 for putting the customer first. I will be singing your praises to anyone who will listen.
• JH

  Jerry Horton

  Oct 9, 2025
  5.0
  Did an excellent job for very lower rates than I compared to?And it was done a day earlier than expected
• MA

  MR. Ackah

  Sep 15, 2025
  5.0
  Don and the entire staff were absolutely amazing. Great and straight forward communication. Everything was spot on and on time for delivery. I would 100% recommend A 1.
• MY

  Micki Joy Young

  Jul 4, 2025
  5.0
  A1 Body shop was very professional from the start... On top of every detail ! They did a great job , finished vehicle on day promised, and detailed my car like brand new! They worked seamlessly with the other parties insurance company (Acuity), and even called Enterprise Rent-A-Car to pick up my rental. Great experience Thanks guys!!! Micki😁
• SS

  Stephen S

  Mar 10, 2024
  5.0
  Job well done.

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