Griffin's Hub Chrysler Jeep Dodge Ram

Reviews

• JL

  James Leong

  Nov 10, 2025
  1.0
  I brought my Jeep Grand Cherokee to the service department here because I was having an issue with it recognizing it was in park. I made the assumption that bringing it to a Jeep dealership that they would be the experts in fixing it, I couldn’t be more wrong. In the first visit, John diagnosed it as a bad TCM with a $2500 price tag. I agreed since I didn’t have a choice. I asked about a loaner car I can use, they had none. I brought it home a couple days later but it was still having the same issue. I brought the car back and told them I do not feel comfortable paying for another fix because of the hefty first fix. Was told it could be multiple problems causing this so they couldn’t do anything for me. They contacted me later and said it was a faulty part they put in and that a new part would be available in a week. I again asked if they had a loaner I could use, still no. It has now been about 2 weeks without a car. I picked up the car after it was fixed, again. I brought it home… still problem persisted. I called and let them know. I asked if this can be looked at right away and they said the earliest was 5 days later. I brought it back once again for the 3rd time. I asked if there’s anything they can do for me… nothing. I spoke to the service manager and he said they will do their due diligence, which must mean they weren’t doing that before, and be careful about the next diagnosis. I asked yet again if they had a loaner I can use since it has been about 3 weeks without a car. They said they still don’t have a loaner. They said the only thing they can do for me is help me rent a car at a local rental agency. They said they would look at the car the same day and give me a call. I didn’t receive a call until 6 days later. They diagnosed it with a bad transmission with an $7k price tag, to which I immediately declined and picked the car up the next day. I brought the car into a different local shop, Dunham Transmissions, and it took them 1 hour to diagnose it. There was a large walnut lodged in the wires which was causing some inconsistent signaling. This cost me $100 to diagnose and the removal of a walnut. I spent almost 4 weeks without a car and a Jeep dealership unwilling to help me in anyway. I also attempted several times to contact the GM to give her feedback on this recent experience, never a returned call after multiple voicemails. In a nut shell, I would encourage others not to visit this service center for car repairs. They were unwilling to provide a half way decent customer experience. I saved myself almost $10k in unnecessary car repairs by going else where.
• JB

  Javier Barragán

  Nov 8, 2025
  4.0
  Muy agradecido por tanta atencion acia mi persona y responden todas mis dudas gracias
• AA

  Angela

  Nov 6, 2025
  5.0
  Me and my husband went to have monthly services done on our car today. We always enjoy Miguel the man that makes and serves the popcorn. Great conversation and laughter while we wait. Eric also in the service department had great customer service and spoke very well.
• CH

  Christine H

  Oct 30, 2025
  5.0
  We bought a Grand Cherokee in April of this year. Virgil was our salesperson and he was the best! He made the whole process quick and painless!
• NH

  Nanach H

  Oct 8, 2025
  5.0
  Dear Griffin's Hub Chrysler Dodge Jeep Management, I am writing to express my profound appreciation and wholeheartedly commend the exceptional service I received from your Parts Supervisor, Nick. My recent experience at your dealership, largely due to his outstanding assistance, warrants nothing less than a five-star rating in my estimation. For an extensive period of several weeks, I had been diligently searching for a very specific and elusive part for my vehicle across numerous dealerships within the greater Milwaukee area. My efforts, unfortunately, were met with consistent disappointment and an inability to secure the exact component I needed, leading to a rather frustrating and disheartening experience. However, my outlook completely shifted upon contacting Griffin's Hub. From my initial phone inquiry, I was met with helpfulness, and when I subsequently visited, Nick's professionalism and dedication truly shone through. He didn't just guide me to the correct part; he went above and beyond the standard customer service one typically encounters. His expertise, attentive listening, and genuine commitment to resolving my long-standing issue were remarkable. He made what had been a challenging quest into a swift and reassuring resolution. Nick's extraordinary effort and customer-centric approach left a deeply positive and lasting impression on me. It is truly rare to encounter an individual who demonstrates such a high level of dedication and care, transforming a stressful situation into one of absolute satisfaction. I feel compelled to ensure his exemplary contributions are formally acknowledged. I wholeheartedly recommend Nick to any customer seeking assistance at your dealership. His embodiment of the principle, "Try not to be a success but be a value," is not only evident in his work but also makes him an invaluable asset to Griffin's Hub and to every customer he serves. I am confident that others who have the pleasure of interacting with him will experience a similar, if not even more exceptional, level of service. Thank you once again for cultivating such a professional and dedicated team member. Nick is truly appreciated!! Respectfully, Nanach.

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