Enterprise Rent-A-Car

Reviews

• NF

  nicholas fleury

  2 days ago
  5.0
  The car was amazing had a issue with a flat tire and roadside assistance when we were out of state took a day to get a new car so kind of put a damper on a lot of things for me but the manager of the store that we rented it from exceeded my expectations and help this out and gave us extra days on the house for the the hassle
• AK

  Ali Kohler

  3 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (If I could give 10 stars, I would!) I cannot say enough amazing things about this Enterprise location. I’ve been coming here consistently, and every single experience has been exceptional — and that is 100% because of the incredible staff. First and foremost, ADRIENNE is an absolute rockstar. She goes above and beyond every single time. Professional, kind, efficient, and genuinely caring — she sets the standard for what customer service should be. You can tell she truly cares about the customer experience, and it shows in everything she does. She is hands down the BEST. And the rest of the team? Just as impressive. Moses, Turner, Sebastian, Herschel, Connor, and Ariana are all phenomenal. Every interaction has been friendly, smooth, and stress-free. They are organized, patient, and always willing to help without hesitation. It feels like walking into a place where the team actually enjoys working together — and that makes such a difference. Renting a car can sometimes be a hassle, but not here. They make it seamless and honestly enjoyable. This team deserves recognition for the way they treat people. If you’re deciding where to rent from — this is your sign. Go to this Enterprise location. You will not regret it. Thank you all for consistently delivering such a high-level experience. You’ve earned a loyal customer for life! 🙌
• CC

  Chloe Chase

  5 days ago
  1.0
  The representative I spoke with over the phone came across as rude and unprofessional, which made communication unnecessarily difficult. Clear and courteous customer service is especially important when arranging a rental, and unfortunately, this interaction did not meet that standard.
• RJ

  Richard Jamison

  Feb 13, 2026
  5.0
  They were helpful kind respectful and the vehicle that I was supplied with was awesome as I travel to Tennessee it was wonderful it made me looking to try to buy it I'm thinking on it they give five stars for me so I appreciate everything that they've done and how they helped me and answered any questions that I had I will be back again well I will deal with Enterprise again because I'm moving back to Tennessee but while I'm here if I want to riff again it will be from them
• PT

  puneet thawani

  Feb 5, 2026
  1.0
  I’ve rented from this Enterprise location around 20 times in the past year, and while I’ve repeatedly overlooked ongoing issues, this most recent experience has been beyond frustrating. On Sunday, 02/01, I returned a dark blue Mazda CX-5 (license plate 715AYQ) and realized within two hours that I had left a box containing tan leather shoes on the floor by the back seat. I immediately returned to the branch while the vehicle was most likely still on site and spoke with Conner, even though the store was closed. A quick check of the vehicle would have resolved this immediately. No attempt was made. That same day, right after visiting the branch, I emailed Arianna Goldstein to report the issue and provide details. I received no response. I then followed up by phone on Monday, again speaking with Conner, and was told it if it was forgotten, it would be found by the cleaners or detailers. There was no urgency and no proactive action. On Tuesday, I contacted the branch again and was informed that the vehicle had already been rented out, meaning it was released without ever being checked, despite the issue being reported promptly. At that point, I asked for the manager’s contact information and emailed the branch manager, Turner, explaining the situation in detail. It is now Friday, and he has not replied either. I understand that Enterprise is not contractually obligated to locate or recover lost personal items, and that it may not technically be the company’s responsibility. That said, what is genuinely shocking is the complete lack of effort to even try, especially for a regular, repeat customer who reported the issue immediately while the vehicle was still on site. What makes this worse is that this is not an isolated incident, but part of a consistent pattern at this location: Pickup and return routinely take 20–25 minutes waiting, even with reservations. Vehicles are frequently filthy, with visible dirt and sometimes, strong marijuana/smoke odor I have repeatedly overlooked these issues because of convenience and frequent rentals On a prior rental, an employee even gave me a signed business card promising a free upgrade on a future visit. When I later asked for that upgrade, I was told it could not be honored because I no longer had the card, as if their system is incapable of adding a note to a customer profile, or worse, they simply don’t bother to. What’s especially ironic is that this location’s system seems perfectly capable of documenting every minor scratch caused by a customer, yet appears unable to record or honor customer inconvenience, goodwill credits, or commitments made by staff. Accountability seems to work in only one direction. It has now been over a week, and I cannot stress enough how shocking it is that no one, including management, has attempted to contact me. Not even a basic acknowledgment of my emails or calls, let alone an explanation, resolution, or even a sign of concern. This entire situation was completely preventable in my opinion. Instead, repeated inaction, poor follow-through, and management silence turned a simple issue into a permanent loss. For a location I’ve supported consistently, this level of service and disregard for customers is unacceptable.