Bionic Auto Parts & Sales Milwaukee Inc

Reviews

• AM

  Alaa Moustafa

  4 days ago
  1.0
  Dear Owner, My name is Alaa, and I am a licensed auto dealer based in Milwaukee, Wisconsin. I am writing to formally report a very poor experience I had today with your Milwaukee location, which ultimately led me to cancel my purchase and reconsider any future business with your company. Earlier today, I contacted your Milwaukee location by phone and spoke with a salesman named Juan. I ordered a side mirror and provided him with the stock number from Car-Part.com. Juan confirmed the part was available and advised that it would be ready for pickup by 3:00 PM. I arrived at the Milwaukee location at approximately 4:00 PM to pick up the part. At that time, I was informed that the part was not ready and that staff were unsure when it would be available. I asked if I could wait, but was told they would call me once it was ready. I left and returned to my shop. Approximately four minutes later, I received a call stating the part was now ready. I immediately drove back to the location. When I returned and was prepared to pay, I was informed that the price was different from what I had discussed and agreed upon with Juan over the phone. A manager then became involved. Unfortunately, the situation was handled very poorly. The manager accused me of bargaining over the price and did not show any professionalism, respect, or willingness to acknowledge the misunderstanding. No apology was offered for the inconvenience, misinformation, or multiple trips I was forced to make. I have been in the automotive business for many years and work with salvage yards throughout Wisconsin. This is the worst experience I have encountered. Due to how this situation was handled, I chose not to purchase the part and will not be doing business with this location in the future. I am bringing this matter to your attention because I believe ownership should be aware of how customers—especially long-term dealers—are being treated. I hope you will take this feedback seriously and address the issues at the Milwaukee location to prevent similar experiences for others. Thank you for your time.
• AK

  Angie Kyles

  Dec 26, 2025
  5.0
  Excellent customer service
• KS

  Kelli Stenglein

  Nov 3, 2025
  5.0
  FOR ALL YOUR PARTS NEEDS GET WITH ANGEL, HE ROCKS WHEN IT COMES TO GETTING YOU PARTS AND IN A TIMLEY MANNER, YOU WON'T BE DISAPPOINTED WITH HIS GREAT SERVICE.
• JP

  John Perry

  Oct 25, 2025
  3.0
  Was looking for a subaru axle. They have plenty (I know why, no one can afford!), only problem is the axles are priced 3x to 4x anywhere else in the country. And these are from a car with 120,000 miles. By then subi axles last forever or are about to go. These should be priced reasonably considering the gamble . If they were off a recent wreck and third the mileage I would understand 3 times the rate. Something tells me you are getting a third of what you could be in sales I'd like to shop with you and support your business 5`
• AM

  Ali M

  Oct 17, 2025
  5.0
  shout out to yesenia for delivering a fender that was purchased a week and a half ago, especially when the transportation driver said he attempted to delivery it 4 times to the same empty field across the street from the dealership, Im not the sharpest knife in the drawer but i definitely would have put two and two together and attempted to deliver it to the massive dealership across the street from an empty field and asked them if they ordered a fender. and to whoever took my order, thanks juan for ZERO customer service from you for not even bothering to follow up. I should leave a 1 star review but SHOUT OUT to YESENIA for make it a 5 star. Juan you could learn a thing or two

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