AutoZone Auto Parts

Reviews

• BE

  Ben Ehlert

  Jan 27, 2026
  1.0
  Like others have mentioned, the former “24-hour” operation sounded great in theory, but in practice it was unreliable. There were multiple occasions where I showed up overnight to locked doors while employees were clearly inside and did not acknowledge customers. Other times the doors were locked while staff were outside on their phones or taking smoke breaks. It felt like the overnight shift operated with little to no oversight. During normal business hours, the front end is often understaffed, usually with only two employees. As a result, it’s common to wait 10–20 minutes in line just to get assistance. Even when a line has formed, there often seems to be a lack of urgency or awareness, and one of the two employees is frequently away from the counter. If you’re looking for actual part options, I strongly recommend using the app or website. In my experience, staff primarily retrieve items by part number and generally aren’t able to help much with diagnosing or identifying parts beyond that. Trying to explain an issue over the phone has consistently been unproductive. Like many others, I’m disappointed by the loss of the 24-hour option. It was extremely useful for late-night projects that ran longer than expected. Unfortunately, given the staffing and service issues, it’s not surprising that the model didn’t last.
• AC

  Aracelis c

  Dec 19, 2025
  1.0
  PEOPLE DON'T SHOP HERE!!! IT'S THE WORST BUSINESS WITH THE LAZIEST EMPLOYEES!!!
• JJ

  Jarvis Jackson

  Dec 14, 2025
  5.0
  Luis was so awesome he got me together spoke well and displayed great leadership skills
• MK

  Mike K

  Dec 9, 2025
  1.0
  Worst. Commercial team across all the AutoZone stores in the milwaukee area! They take forever to send out your parts, and when you call them to find out if your parts are coming today or next week they put you on hold for well over 5 minutes! AutoZone needs to fix this location or at least clean out the crew that does commercial for this location because its absurd when you want to get a vehicle out of your shop and they can't get you parts in a timely manner! Getting really REALLY close to never ordering from AutoZone ever again! For reference the commercial agent we dealt with was a "Maya"
• JA

  Jamie Andritsos

  Dec 4, 2025
  5.0
  Luis was helpful and patient despite a busy store. Everyone working was friendly and got me handled quick. Thanks again Luis!