Alamo Rent A Car

Reviews

• TH

  Tugaar Hoosle

  2 days ago
  5.0
  Excellence in the customer service pickup and drop-off. Kudos to the drop-off customer service, especially the guy with the beard—I forgot his name! Keep up the good work, man!
• MB

  Michele Burns

  Nov 16, 2025
  5.0
  I was very impressed with the customer service care I received during pick a return. A very friendly and welcoming staff. I was also impressed with the quality of the car and cleanliness of the car. That is very important to me. I will most definitely rent from Alamo again. Thank you for your service! Michele B/Greensboro, NC
• KM

  Katherine McGurran

  Nov 16, 2025
  5.0
  The staff at the MKE is very helpful and friendly. It has always been a good experience. We needed a special cable to connect to the car and Joshia(I think) took the extra step to find the one we needed to borrow.
• SS

  Sarah

  Oct 26, 2025
  5.0
  Excellent experience at Alamo MKE! No wait, super easy pick-up and return. Everyone was friendly and professional. Joe (manager) helped with pick-up and made things quick and smooth, and Sarah was great with the return. Highly recommend!
• LS

  laura santibanez

  Oct 17, 2025
  1.0
  I am writing to express my extreme dissatisfaction with the service I received from Alamo Rent A Car Milwaukee. What should have been a simple and straightforward rental experience turned into one of the most frustrating and stressful situations I have ever encountered. The way this company handled my case was careless, unprofessional, and completely lacking in empathy. Because of this experience, I will be warning friends, family, and colleagues to avoid this company entirely. On the second day of my rental, I had an unfortunate accident involving a deer. While the accident itself was upsetting, the real ordeal began immediately after. I did everything I was supposed to do: I contacted the police, my insurance company, and the rental company’s roadside assistance to report the incident and request support. I was told a tow truck would be sent, but after waiting alone in the cold for two hours late at night, no one ever arrived. During that call, the rental company reassured me that I didn’t need to worry. They said the car would be picked up and that I should make my way to the branch to receive a replacement vehicle. Since I was approximately an hour away, I arranged a ride to get there. When I arrived, instead of a smooth process, I was informed that I would not be getting a replacement vehicle and that they couldn’t even close my rental agreement because the damaged car wasn’t yet in their lot. This was particularly frustrating because roadside assistance — part of the same company — had been the one to instruct me to go to the branch in the first place. Because of their disorganization and lack of responsibility, I missed my daughter’s competition and had to pay an additional $500 out of pocket for a new rental over two days. To make matters worse, the branch manager, Sarah, didn’t even come out to speak to me directly. She sent an employee named David, who only made things more aggravating by trying to charge me even more money. Meanwhile, the damaged car sat in a public parking area for two full days. The police, unlike the rental company, were helpful and reassuring, assuring me that the situation was under control and that Alamo should take care of it. The car was finally towed at 8 p.m. on Monday — the night before my scheduled departure on Tuesday. Despite my countless calls and attempts to resolve the matter, it wasn’t until Thursday that I was finally told I could close my bill. Only then did Sarah make an appearance. This entire ordeal made it painfully clear that customer service is not a priority for this branch. Their lack of communication, empathy, and accountability caused me significant emotional stress, financial burden, and personal loss. I left feeling not just disappointed, but disrespected. This wasn’t simply bad service — it was outright negligence. I will never rent from this company again, and I strongly advise others to think twice before doing so.

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