Business Details
About
Auto Repair ShopAuto Parts StoreTire ShopEmissions Testing
Foreign Car Repair Shop, specilizing in European and some Asian late model cars. Bosch Car Center since 1988 and established in 1979. Family run business that buys the schooling and technolgy to work on your import. Factory trained technicians with common sense.
Location
Hours
Reviews
4.6
139 reviews
5 stars
123
4 stars
3
3 stars2
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while many praised the friendly and helpful staff, others reported unprofessional behavior and poor communication.
Honesty and Trust
Numerous customers highlighted the honesty and integrity of the service, appreciating that unnecessary repairs were not pushed.
Quality of Work
Overall, customers expressed satisfaction with the quality of repairs and maintenance, often noting thorough diagnostics and effective solutions.
Pricing
Feedback on pricing was generally positive, with many customers finding the costs reasonable compared to dealerships, although some felt certain services were overpriced.
Knowledge and Expertise
Customers frequently commended the staff's knowledge and expertise, particularly with import vehicles, enhancing their trust in the service provided.
- EGEvan GreenSep 24, 20255.0Took my 997.1 in for a clutch job. Service people suggested a higher quality SACHS kit to hold more Hp since I had Kelly Moss do some upgrades previously and the stock clutch failed. They also did my front brakes and oil change at the same time. They were efficient with their work and very fun to talk to. I like the family and friends environment of this shop. Billing was reasonable as well. Great experience.
- BGBlake GriffinSep 17, 20251.0Lost trust in this shop, very limited product knowledge, Squirrley attitude on the phone, would not take my Mercedes-Benz there if it was the last shop on earth
- JTJames ThaoSep 2, 20251.0Called to setup an appointment for oil change and get further information on how much other fluid changes on my car would be, but got attitude and irritated remarks from the receptionist. So I decided to go with another shop. If you can deal with unprofessionalism then no worries.
- AFAngela FashunAug 13, 20255.0I've taken my Audi allroad to Dunn's twice now. The first experience was last fall when my car just stopped running. I had originally taken it to our small town mechanic, but he couldn't figure out what was going on. We took it to Dunn's and they had diagnosed the fatal timing chain. I had them proceed to try to fix and they absolutely nailed it. Most recently, I kept having to add coolant to my Audi and gave Dunn's a call. They got me in within the week with a loaner. They absolutely nailed it again. It's so nice having that peace of mind again. And the loaner, "Gorko" did me well. Thank you, Dunn's! Ginger and I will be back in about 5000 miles.
- CLChris LukensAug 5, 20252.0Disappointed – Poor Communication & Customer Service After multiple visits, today was the final straw — we will no longer be taking our vehicles to Dunn’s Import of Middleton. The biggest concern: zero communication from a technician or service advisor regarding inspection findings or recommended repairs. Everything is handled through a generic text message system, which doesn’t allow for two-way communication. No one ever called to discuss the results or next steps, which is unacceptable for a service-based business. Each time we’ve tried calling for clarification, the receptionist — who also handles billing — comes across as irritated, rushed, and unhelpful. Rather than getting answers from a tech or providing solutions, she’s blamed my wife for the issue and speculated on causes without consulting anyone from the service team. This level of customer service is incredibly frustrating and unprofessional. If you value clear communication and being treated with respect, I suggest taking your car else where.
Frequently Asked Questions About Dunn's Import
What types of vehicles does Dunn's Import specialize in repairing?
Dunn's Import specializes in repairing European and some Asian late model foreign cars.
What are the operating hours of Dunn's Import?
Dunn's Import is open Monday to Thursday from 7:30 AM to 5:00 PM and on Friday from 7:30 AM to 3:00 PM. It is closed on Saturdays and Sundays.
Is Dunn's Import a family-run business?
Yes, Dunn's Import is a family-run business established in 1979 with factory trained technicians.
What payment options are accepted at Dunn's Import?
Dunn's Import accepts American Express, Cash, Check, Discover, MasterCard, Traveler's Check, and Visa.
Where is Dunn's Import located?
Dunn's Import is located at 6516 University Ave., Middleton, WI 53562, USA.
How can I contact Dunn's Import for car repair services?
You can contact Dunn's Import by phone at +1 608-831-6400 or by email at service@dunnsimport.com.
What kind of auto services does Dunn's Import provide?
Dunn's Import provides auto repair, tire services, emissions testing, and sells auto parts.
Are there convenient places nearby where I can get gas or food after visiting Dunn's Import?
Yes, nearby places include Jim's Amoco which offers tire repair and fast food, BP gas station, and Papa John's Pizza for food.
If I need insurance services, what nearby options are there around Dunn's Import?
Nearby insurance options include Compliance Insurance, Schwarz Insurance Agency, Schwarz Insurance, and Badger Insurance Associates.
What other essential services are available near Dunn's Import for customers?
Customers can find services like dentistry at Madison Dentistry, pediatric therapy at CI Pediatric Therapy Centers, banking at Wells Fargo Bank, and dry cleaning at Middleton Cleaners nearby.