Dunn's Import

4.6
141 reviews

About

Auto Repair ShopAuto Parts StoreTire ShopEmissions Testing
Foreign Car Repair Shop, specilizing in European and some Asian late model cars. Bosch Car Center since 1988 and established in 1979. Family run business that buys the schooling and technolgy to work on your import. Factory trained technicians with common sense.

Location

Dunn's Import
6516 University Ave., Middleton, WI
53562, United States

Hours

Reviews

4.6
141 reviews
5 stars
124
4 stars
3
3 stars
2
2 stars
3
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some praising the friendly and helpful staff, while others reported rude interactions and poor communication.

Honesty and Trust

Many customers appreciate the honest assessments and recommendations provided by the staff, often noting that they only perform necessary work and prioritize customer needs.

Quality of Work

Overall, customers are satisfied with the quality of repairs and maintenance, highlighting the knowledgeable mechanics and effective service.

Pricing

While some reviews mention reasonable pricing, others express concerns about inflated estimates and unexpected costs.
  • TP
    Tyler Pustina
    Nov 28, 2025
    2.0
    Went in for my car being in limp mode. Ended up doing the repair needed in their parking lot. To find out my engine cover was broken to.
  • EG
    Evan Green
    Sep 24, 2025
    5.0
    Took my 997.1 in for a clutch job. Service people suggested a higher quality SACHS kit to hold more Hp since I had Kelly Moss do some upgrades previously and the stock clutch failed. They also did my front brakes and oil change at the same time. They were efficient with their work and very fun to talk to. I like the family and friends environment of this shop. Billing was reasonable as well. Great experience.
  • BG
    Blake Griffin
    Sep 17, 2025
    1.0
    Lost trust in this shop, very limited product knowledge, Squirrley attitude on the phone, would not take my Mercedes-Benz there if it was the last shop on earth
  • JT
    James Thao
    Sep 2, 2025
    1.0
    Called to setup an appointment for oil change and get further information on how much other fluid changes on my car would be, but got attitude and irritated remarks from the receptionist. So I decided to go with another shop. If you can deal with unprofessionalism then no worries.
  • AF
    Angela Fashun
    Aug 13, 2025
    5.0
    I've taken my Audi allroad to Dunn's twice now. The first experience was last fall when my car just stopped running. I had originally taken it to our small town mechanic, but he couldn't figure out what was going on. We took it to Dunn's and they had diagnosed the fatal timing chain. I had them proceed to try to fix and they absolutely nailed it. Most recently, I kept having to add coolant to my Audi and gave Dunn's a call. They got me in within the week with a loaner. They absolutely nailed it again. It's so nice having that peace of mind again. And the loaner, "Gorko" did me well. Thank you, Dunn's! Ginger and I will be back in about 5000 miles.

Frequently Asked Questions About Dunn's Import

What types of vehicles does Dunn's Import specialize in repairing?

Dunn's Import specializes in repairing European and some Asian late model foreign cars.

What are the operating hours of Dunn's Import?

Dunn's Import is open Monday to Thursday from 7:30 AM to 5:00 PM and on Friday from 7:30 AM to 3:00 PM. It is closed on Saturdays and Sundays.