Pilot Travel Center

4.0
1289 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Mauston, WI! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
1101 Gateway Ave, Mauston, WI
53948, United States

Hours

Reviews

4.0
1,289 reviews
5 stars
590
4 stars
350
3 stars
181
2 stars
55
1 star
113

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the restrooms and showers, although some reported issues with dirty facilities.

Staff Performance

While some reviews highlighted friendly and helpful staff, others criticized unprofessional behavior and poor management.

Service Efficiency

Customers frequently mentioned long wait times for fuel and showers, often due to understaffing and inefficient operations.

Facilities

The availability and functionality of showers and fuel pumps were inconsistent, with several customers reporting cold water and broken equipment.
  • AP
    Aleksei Panchenko
    Dec 19, 2025
    5.0
    Honestly, this Pilot really surprised me — in a good way. Unlike many other Pilot locations, this one has clean showers, strong water pressure, and the water is actually hot, which is far from guaranteed these days. That alone already puts it above average. Lately, I mostly try to fuel at Love’s, because in my experience Love’s is the top tier of truck stops in the U.S.: consistently clean, well maintained, good-quality facilities, clean showers, and reliably hot water with solid pressure. Pilot is usually more of a middle-of-the-road option for me. Still better than TA, which, frankly, is pretty much the bottom of the barrel — the only real advantage TA has is larger parking lots. That said, this specific Pilot location genuinely exceeded my expectations. I’m giving it a solid 5 stars, not because it’s luxury-level amazing, but because it’s one of the best among the usually average ones. Well done — keep it like this.
  • PL
    Preston Little
    Dec 6, 2025
    5.0
    Beautiful lol
  • DS
    Dan SW
    Dec 2, 2025
    4.0
    Always long lines but got a free coffee ☕
  • DJ
    D J
    Oct 21, 2025
    1.0
    Visited this store on September 28, 2025. I purchased a shower stall and waited patiently for a good 30 minutes. I walked back and noticed the cleaning attendant doing her thing so I figured a few more minutes and she would be done. I waited another 15 minutes and walked back again. The cleaning attendant was fading in an out of consciousness and braced up against the wall and sliding down it. She was high on heroin or fentynal. I walked back to the counter and told the cashier that she probably needed to Narcan her employee. She panicked and got on the phone. I asked the other cashier for a refund cause I had run out of time. I waited 45 minutes for this shower stall and didn't seem like a shower stall would he ready anytime soon with the cleaning attendant faded out. The cashier informed me that I would be refunded automatically cause the system resets 10 minutes after the number is called. I checked my statement a few days later and noticed there was no refund for the shower like the cashier stated. I emailed guest services and was told to call guest services. I called guest services and was in the process of getting assistance when the call dropped. Nobody called me back despite me having a registered account and all my contact info is available to customer service so I'm forced to waste even more time on such a simple problem. I would not recommend this place and would not ever go back to this location.
  • SS
    Satinder Saroya
    Oct 6, 2025
    5.0
    plenty of parking, diesel is cheap here than Illinois state.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.