Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Mauston, WI!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,284 reviews
5 stars
586
4 stars
349
3 stars
181
2 stars
55
1 star
113
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Some staff members received high praise for their friendliness and helpfulness, while others were criticized for being unprofessional and unresponsive.
Cleanliness
The cleanliness of the restrooms and showers received mixed reviews, with some customers noting they were clean while others reported dirty conditions.
Shower Availability
Customers frequently complained about long wait times for showers, with some reporting that showers were not available or had cold water.
Fueling Issues
Many reviews highlighted long wait times at fuel pumps, with some pumps being out of order, leading to frustration among customers.
Management Concerns
Several customers expressed dissatisfaction with management practices, citing understaffing and poor customer service as major issues.
- DJD JOct 21, 20251.0Visited this store on September 28, 2025. I purchased a shower stall and waited patiently for a good 30 minutes. I walked back and noticed the cleaning attendant doing her thing so I figured a few more minutes and she would be done. I waited another 15 minutes and walked back again. The cleaning attendant was fading in an out of consciousness and braced up against the wall and sliding down it. She was high on heroin or fentynal. I walked back to the counter and told the cashier that she probably needed to Narcan her employee. She panicked and got on the phone. I asked the other cashier for a refund cause I had run out of time. I waited 45 minutes for this shower stall and didn't seem like a shower stall would he ready anytime soon with the cleaning attendant faded out. The cashier informed me that I would be refunded automatically cause the system resets 10 minutes after the number is called. I checked my statement a few days later and noticed there was no refund for the shower like the cashier stated. I emailed guest services and was told to call guest services. I called guest services and was in the process of getting assistance when the call dropped. Nobody called me back despite me having a registered account and all my contact info is available to customer service so I'm forced to waste even more time on such a simple problem. I would not recommend this place and would not ever go back to this location.
- SSSatinder SaroyaOct 6, 20255.0plenty of parking, diesel is cheap here than Illinois state.
- CBChad BinghamSep 28, 20251.0Do not fuel here. Every time I fuel here my points end up missing. 9100 points this last time. The DEI hire most likely. Switching back to loves Monday.
- WMWinberd MawandaSep 17, 20255.0The perfect truck stop, with everything that you need, good customer care service and ofcos, showers! That are cleaned regularly definitely worth the price.
- HHHarrySep 6, 20251.0This location is an absolute disappointment. The Pilot app rarely works here, which forces customers to go inside just to reserve a shower. On top of that, be prepared for long waits because the place is consistently understaffed. Let’s be clear the employees aren’t the issue; they’re doing what they can. The real problem is the management. It’s obvious they’re cutting costs by running with minimal staff, prioritizing their profits over basic customer service. At a busy travel stop, you need at least three to four staff in the morning to manage showers, the front desk, fuel, and general operations. Instead, management chooses to run the place on the cheap, leaving both staff and customers frustrated. If the company is making good money here, the least they could do is reinvest in hiring enough people to actually serve their customers properly. Poor management, poor priorities, and zero respect for travelers.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services are offered at Pilot Travel Center in Mauston, WI?
Pilot Travel Center offers gasoline, diesel, DEF with high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, and coffee. Amenities include diesel lanes, showers, prime parking, wireless internet, CAT scale, ATM, laundry, electric vehicle charging, and more.
What services are available for professional drivers at this location?
For professional drivers, Pilot Mauston provides overnight parking, reservable showers, laundry facilities, premium Wi-Fi, CAT scales, and diesel mobile fueling.
Is Pilot Travel Center in Mauston open 24 hours?
Yes, this location is open 24/7 every day of the week, including holidays.
What payment methods does Pilot Travel Center accept?
They accept American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay, EBT, cash, and contactless payments.
Does this location offer showers to customers?
Yes, showers are available and anyone can purchase a shower at this location. Shower prices vary by location; please contact the store directly for cost details.
Are propane services offered at Pilot Travel Center in Mauston?
Propane services vary by location. For RV propane amenities, please visit their website or download the Pilot app to create an account.
Can customers reserve parking or showers via app?
Yes, through the Pilot app and Reserve Now service, customers can reserve parking and other services conveniently.
What nearby dining options are available around Pilot Travel Center in Mauston?
Nearby dining options include Wendy's for fast food burgers, Taco Bell for Mexican fast food, Mountain Mudd Espresso cafe, Dunkin' coffee and donuts, Arby's, China Buffet, and Mauston Park Oasis Restaurant & Bakery.
Are there any nearby accommodations for overnight stays near Pilot Travel Center?
Yes, several hotels including Super 8 by Wyndham Mauston, AmericInn by Wyndham Mauston, Best Western Park Oasis Inn, Quality Inn, and The Lodge at Mauston are located nearby for guest stays.
Are there useful nearby services for travelers near Pilot Travel Center?
Yes, visitors can access services such as Western Union for money transfer, Blue Rhino Propane Exchange for propane refills, and a CAT scale for trucks nearby. The Pilot Electric Vehicle Charging Station is also conveniently near this location.