Mister Car Wash

3.5
326 reviews
A car being immersed in a rich blanket of HotShine® Carnauba Wax

About

Car Wash
At Mister Car Wash®, we are committed to providing you with a high-quality wash with a personal touch. We use the latest technology and services to deliver the best car washing experience for your car and the environment. Customers can enjoy self-service vacuums, exterior clean services, Unlimited Wash Club® Membership Plans, locations nationwide, and on-site team members that can assist with questions. Join the Unlimited Wash Club® and experience value and convenience with unlimited car washes at any of our locations.

Details

  • Mobile paymentsAvailable

Location

Mister Car Wash
2202 University Ave, Madison, WI
53726, United States

Hours

Reviews

3.5
326 reviews
5 stars
135
4 stars
52
3 stars
40
2 stars
30
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported dissatisfaction with the quality of the car wash, noting that their vehicles were still dirty after the wash and that the service has declined since the change in ownership.

Customer Service

There were mixed reviews about customer service, with some praising friendly staff while others reported rude or unhelpful interactions, particularly regarding damage claims.

Damage Claims

Several customers expressed frustration over the company's handling of damage claims, stating that they felt ignored or that their claims were unjustly denied.

Pricing and Value

Customers frequently mentioned that the prices are high compared to the quality of service received, with many feeling that they could get better value at other car washes.

Operational Changes

The removal of interior cleaning services and hand-drying has disappointed many long-time customers, leading to a perception that the business is no longer offering a full-service experience.
  • HF
    holman camacho fonseca
    Dec 11, 2025
    1.0
    I would never recommend Mr. Car Wash. Car Wash is the worst car wash company I've ever seen. It's useless. The truth is that they always say the same thing: "We'll look for the tablet and file a report when something gets broken." It turns out that they always do the same thing, they always do the same thing, but they never respond. They've broken my rearview mirror and bumper, and I've filed reports at this car wash here at the university and at the one on the strip because both of them have broken my car. They've never responded. They say they're going to send you an email, but they never do. They say they're going to contact you from California, but they never do. They tell you they're not going to respond at all. So right now, I'm waiting for the police.
  • NM
    nar mishra
    Aug 8, 2025
    1.0
    I did platinum wash but it’s waste of money didn’t wash good
  • LF
    Lisa Furlong
    Aug 4, 2025
    5.0
    Nice place and customer service is excellent keep up the good work
  • MH
    Mark Hayward
    Jan 15, 2021
    4.0
    The wash I got was good, but I'm extremely disappointed that they no longer do interiors. That's one of the main reasons that I go to a car wash. I grew up going to this location when it was Octopus Car Wash, and while I was disappointed to see the octopus disappear, I figured the new ownership would maintain the same level of service. Too bad they didn't. What they offer is done well, but I probably won't ever go back since they don't do what I really want: interiors.

Frequently Asked Questions About Mister Car Wash

What is the Unlimited Wash Club® Membership?

Our membership includes unlimited washes at any Mister Car Wash location across the country. You’ll gain access to members-only lanes to skip the lines, enjoy the convenience of self-serve vacuums, and benefit from the joy of having a clean car.

What is the Unlimited Wash Club® Membership at Mister Car Wash?

The Unlimited Wash Club® Membership offers unlimited car washes at any Mister Car Wash location nationwide, with members-only lanes for faster service and access to self-serve vacuums.