Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Location
Hours
Reviews
3.8
143 reviews
5 stars
87
4 stars
13
3 stars
4
2 stars
5
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some staff praised for their professionalism and helpfulness, while others were criticized for poor communication and dismissive attitudes.
Repair Quality
Many customers reported issues with the quality of repairs, including incomplete work, new damage caused during repairs, and poor workmanship.
Timeliness
Several reviews highlighted significant delays in repair times, with some customers expressing frustration over extended wait periods and lack of updates.
Communication
Customers noted inconsistent communication regarding repair status and estimates, leading to confusion and dissatisfaction.
Safety Concerns
There were multiple reports of safety issues related to repairs, including improperly installed parts and damage that was not addressed.
- CKConnor K5 days ago1.0Came in for a simple door-ding repair (PDR). I specifically asked them to be careful with the paint and even asked about the tools they use. I was told they were using non-metal tools, which turned out not to be accurate. While the dent was removed, the process left a new set of noticeable scratches on the paint from their tools. When I pointed this out, the general manager offered only two options: a 50% refund or a free repaint of the panel. I declined the repaint because I no longer trusted them to work on the vehicle, and accepted the partial refund. Overall, a disappointing experience. I expected better care, professionalism, and accountability from a Tesla-certified chain.
- KSKristi SchultzAug 4, 20252.0They left my vehicle unlocked, and someone rifled through my console, throwing it all over and stole who knows what.
- TBTravor BusseyJul 10, 20255.0The whole transaction and repair went smoothly. Great service and communication.
- MBMike BJun 11, 20255.0This Gerber location has been the most extraordinary experience we've had with a vehicle repair. We had someone back into the side of us in our parking lot at our apartment complex and it did a ton of damage to the side of our car. Gerber was recommended by our insurance and although we weren't sure what to expect, we came away from the process amazed at the quality and level of work that was done to repair our car. It literally looks brand new! Liz, the woman who quoted us, was very thoughtful and compassionate with our situation, and showed an exceptional level of professionalism and knowledge about everything. Her timing estimation was spot-on and everything went perfect. She was very communicative throughout the whole process and we were never worried about anything. Highly impressed with her handling of everything. We would definitely have work done here again. Highly, highly recommend!
- JWJ- WalkingJun 6, 20251.0Waited for over 3 hours for a quote and they said they wouldn't give a price till they were done working on my vehicle. Go kick rocks! I'll take my business somewhere else. Customer is wrong here, so avoid if you don't want to get screwed!
Frequently Asked Questions About Gerber Collision & Glass
What types of automotive repair services does Gerber Collision & Glass offer?
Gerber Collision & Glass offers collision repair, auto body repair, paintless dent repair, windshield replacement, dent removal, auto glass services, and estimates, all backed by a Lifetime Guarantee.
Where is Gerber Collision & Glass located?
It is located at 200 W Beltline Hwy, Madison, WI 53713, United States.
What are the business hours of Gerber Collision & Glass?
They are open Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays and listed holidays.
Does Gerber Collision & Glass accept major credit cards?
Yes, they accept American Express, Check, Discover, MasterCard, and Visa for payment.
How long does the lifetime guarantee last at Gerber Collision & Glass?
Their Lifetime Guarantee lasts for as long as you own your vehicle on repairs they perform.
How can I contact Gerber Collision & Glass for a repair estimate?
You can contact them at their main phone number +1 608-251-5910 or via email at info@gerbercollision.com for a free collision auto body repair estimate or auto glass quote.
Are there any car rental agencies near Gerber Collision & Glass?
Yes, Enterprise Rent-A-Car and Enterprise Truck Rental are nearby, which is convenient for customers needing rental vehicles during repairs.
Can I find coffee or a place to eat near Gerber Collision & Glass while my vehicle is being serviced?
Yes, Starbucks and Liberty Station, a barbecue and comfort food restaurant, are nearby where customers can relax and eat during service.
What hotels are located near Gerber Collision & Glass for customers visiting from out of town?
Nearby hotels include Home2 Suites by Hilton Madison Central Alliant Energy Center, Hawthorn Suites, Spark by Hilton - Madison Central, and Clarion Suites at the Alliant Energy Center.
Are there other auto body shops close to Gerber Collision & Glass?
Yes, Gates Auto Body and Klein-Dickert Glass Options are nearby automotive repair and auto glass service providers.