Gerber Collision & Glass

3.8
143 reviews

About

Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Location

Gerber Collision & Glass
200 W Beltline Hwy, Madison, WI
53713, United States

Hours

Reviews

3.8
143 reviews
5 stars
87
4 stars
13
3 stars
4
2 stars
5
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some staff praised for their professionalism and helpfulness, while others were criticized for poor communication and dismissive attitudes.

Repair Quality

Many customers reported issues with the quality of repairs, including incomplete work, new damage caused during repairs, and poor workmanship.

Timeliness

Several reviews highlighted significant delays in repair times, with some customers expressing frustration over extended wait periods and lack of updates.

Communication

Customers noted inconsistent communication regarding repair status and estimates, leading to confusion and dissatisfaction.

Safety Concerns

There were multiple reports of safety issues related to repairs, including improperly installed parts and damage that was not addressed.
  • CK
    Connor K
    Nov 18, 2025
    1.0
    Came in for a simple door-ding repair (PDR). I specifically asked them to be careful with the paint and even asked about the tools they use. I was told they were using non-metal tools, which turned out not to be accurate. While the dent was removed, the process left a new set of noticeable scratches on the paint from their tools. When I pointed this out, the general manager offered only two options: a 50% refund or a free repaint of the panel. I declined the repaint because I no longer trusted them to work on the vehicle, and accepted the partial refund. Overall, a disappointing experience. I expected better care, professionalism, and accountability from a Tesla-certified chain.
  • KS
    Kristi Schultz
    Aug 4, 2025
    2.0
    They left my vehicle unlocked, and someone rifled through my console, throwing it all over and stole who knows what.
  • DC
    donna cary
    Sep 3, 2022
    5.0
    Great service
  • JM
    James Mulder
    Apr 8, 2016
    1.0
    customer service has gone downhill - also their downpayment program is so screwed up!!

Frequently Asked Questions About Gerber Collision & Glass

What types of automotive repair services does Gerber Collision & Glass offer?

Gerber Collision & Glass offers collision repair, auto body repair, paintless dent repair, windshield replacement, dent removal, auto glass services, and estimates, all backed by a Lifetime Guarantee.

Where is Gerber Collision & Glass located?

It is located at 200 W Beltline Hwy, Madison, WI 53713, United States.