Don's Towing and Repair

Reviews

• LK

  Lisa Kratz

  Nov 13, 2025
  1.0
  Zero Stars. This is Sad for them to make $$ off a vulnerable & disabled person. I have my Social security paperwork to prove that .They illegally towed my car out of Menards on Lane Drive in La Crosse, WI. They're located conveniently up the street from where my car was stolen. Costed my daughter $300 cash to get my car back. I didn't have $300.
• JJ

  Joline

  Nov 7, 2025
  5.0
  Owen served us today! He is a valuable employee! Did awesome service! Kind, informative and personable!
• LL

  Lee

  Oct 30, 2025
  1.0
  I wish I could give 0 stars for having a horrible experience with specifically the owner. Yes, the owner who makes money off of people/situations and lacks basic human kindness. I had a a situation where I needed to pick up my car. Being out of state I called to see if there was a credit/debit option given. My daughter initially called to find out it’s “cash only”. As charged per the day we’re a factor I just wanted to call, see if I could pay her the phone and have my daughter pick up the car. To my surprise when I called a man answered and I was transferred to a lady. The experience included me asking for clarification about the “cash only” policy, I explained my situation and I found out there is no other option. I was frustrated given the situation and asked how and a big company has no other payment option. No lies the lady was rude as other reviews pointed out. After trying to offer feedback the lady hung up on me. I called back and wanted to share my feedback on this horrible interaction. I spoke with the young man again and I asked for the supervisor. I told him about the call, he apologized and told me “that was the owner who you spoke to.” In this world where we can choose to be kind , the owner choose to be a complete incompetent business owner lacking simple customer service skills and most importantly the decency to be human. In a world where we pay for things whether or not the situation was in our favor or our fault or simply pure mistakes, I hope the owner works on herself, she’s definitely not been kind to herself and it shows in the way she treats others. If I was treated this way on the phone I can’t imagine being a worker who works for her. The toxicity in the workplace is one not worth sticking around for. The toxicity, rude customer service and childish hanging up on customers attempting to problem solve the situation and clarifying paying options is also not with it. The young man apologized in her behalf and shared that they way she is is due to the turnover of people in the past and their paying issues. The past experienced of this owners experiences not getting their money or having issues with payment lead to a supposedly “cash only” policy. It’s 2025 and I’m sure there are much better ways to help a paying customer. Do better “owner” of Dons Towing.
• TW

  Theresa Woollard

  Oct 18, 2025
  1.0
  I definitely not recommend this business. I would also highly recommend that the city of La Crosse rethink any contract that they have with this business. Cheapest is not always the best. They are rude, misleading and downright disrespectful.
• ZW

  Zak Welke

  Oct 14, 2025
  5.0
  Had a major breakdown with my car that I needed for work. They were able to basically rebuild half my front end. Bonus that they had/had access to the parts and got it done within a day and a half, along with a few other bits of maintenance. Always have had a good experience here.

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