Safelite AutoGlass

Reviews

• DR

  David Raszkiewicz

  6 days ago
  5.0
  The scheduling process was easy and clear.
• SG

  Samantha Gallo

  Nov 4, 2025
  1.0
  Custom service was a joke. The women I spoke with in rockford claim to be in charge when manger is not in for the day was so disrespectful. I’m appalled by her Condescending tone and Rude Remarks. Was not helpful what so ever. Had an appointment for window repair between 8 AM to noon. Safelite claims technician showed up at 7:25 Which is outside of the available timeframe we had. Between eight and noon is the time we made available for someone to be at the house to give the technician the keys to the car. We receive no contact or explanation for why they were unable to be present at the time they scheduled. They had bad time management and wasn’t Able to uphold their timeframe and refused to send another technician in said timeframe For repair.
• MD

  Melissa Dreifuerst

  Nov 3, 2025
  5.0
  The technician was fantastic. He was knowledgeable, personable, and efficient. He is an asset to your company.
• BK

  Beth Kelsey

  Oct 24, 2025
  5.0
  The technician, Christopher, was nice and polite. He fixed the chip in my windshield, it was like it was never there.
• BV

  Bailey Vice

  Oct 22, 2025
  1.0
  Got a chip on my windshield, set up an appointment at 4:00 p.m. to get it repaired. The website says on it that any chip under 6in should be no problem. Well, unfortunately, I went to the worst glass repair place in Wisconsin. They bring the car in, and an hour later, right before they are supposed to close, they roll the car out and say this is the best we can do here, ya go. They let it leave looking like the picture I provided. It looks like they just put some Bondo in the middle and said here ya go. They said they rectified it because they didn’t make us pay for it. Now I don’t have a choice but to get it replaced. If I went anywhere else, they would have gotten it done no problem. They supposedly put three cycles of resin in the crack because it was so deep and so much material was missing, and that’s why it looks like crap. That is such crap and what the real reasons were that they were trying to run out of the building as fast as they could at 5:00 p.m. That or they just want to waste a couple of bucks of resin so that they can get the big dollar ticket of a full windshield . When I brought up my issue with the manager, she was more than happy to get me a new windshield for the full price.She also said it wasn’t their fault about the quality of the job and it was because of the chip. I said that was garbage and if they were anything they could do to help with a new windshield, and they just laughed and said “ nope” and went back to be a record player of why it wasn’t their fault and that they could happily get me a new windshield for the full price. I would leave a zero-star review if I could because now I have spent $200-300 more than I should have to because of a business doing crappy work and not caring about the people that pay their paycheck. I will be going out of my way to make sure to recommend people to go anywhere else but Safelite in Kenosha so that no more people get screwed over and waste money that they don’t have.

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