Pilot Travel Center

3.9
1009 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Franksville, WI! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
13712 Northwestern Ave, Franksville, WI
53126, United States

Hours

Reviews

3.9
1,009 reviews
5 stars
441
4 stars
284
3 stars
154
2 stars
42
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and helpful employees, others reported rude and unprofessional behavior.

Cleanliness

Many customers appreciated the cleanliness of the bathrooms and showers, though some noted issues with maintenance and cleanliness in certain areas.

Wait Times

Several reviews highlighted long wait times for showers and gas, with some customers expressing frustration over slow service.

Facilities

Customers enjoyed the availability of clean restrooms and showers, but there were complaints about the functionality of gas pumps and other facilities.
  • WA
    William Alfredson
    Dec 15, 2025
    1.0
    Worst gas station experience ever. Gas pumps were slow Took me 20 minutes just to fill the tank. I went inside and complained to the cashier. All she could do is shrug her shoulders! Then I went to purchase lottery tickets with a debit card, they are the only gas station that does not allow for this. That is a sincere joke! Get to the 20th century by now please! I'll never go back to this gas station ever. I'd rather run out of gas first!
  • J5
    Johnny 5
    Dec 2, 2025
    1.0
    Used to go here twice a day. No more. Lids don’t stay on coffee cups, last time I had to get burn gel, they just pop right off, and they have the machine set so hot, it’s constantly ridiculous. Restrooms sometimes locked and blocked, have to pay for a shower instead if you even want to go to the bathroom, lines forming, kind of rude, inconvenient, inconsiderate of the staff. Can’t call this a truck stop if you can’t even use a bathroom!
  • DK
    Deb K
    Nov 22, 2025
    5.0
    Love the old lady behind the register. We're from Chicago, so it's kinda like being down south. We're moving from Chicago to Milwaukee and stop here to charge the car. Bathrooms are clean.
  • GG
    GetherDone
    Nov 4, 2025
    5.0
    Clean showers
  • DC
    Deng chen
    Oct 13, 2025
    5.0
    This black lady at the front desk is super nice. She is the best pilot employee I have ever met.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.