Enterprise Rent-A-Car

Reviews

• CH

  Cathy Hamblin

  Feb 14, 2026
  5.0
  Efficient and friendly…
• TC

  Todd Coons

  Feb 7, 2026
  5.0
  Great teamvtonwork with.
• MH

  Martinus D. Henderson

  Dec 17, 2025
  5.0
  Nice simple transaction no complaints!
• NH

  Nicholas Hanson

  Dec 3, 2025
  5.0
  Great experience. Easy to book online, efficient friendly staff at the Rice Lake/Cameron location, got us into a very comfortable vehicle for our trip. Alec was extremely helpful and understanding when an emergency arose. Beyond satisfied. Definitely booking with Rice Lake Enterprise for our next family trip.
• DB

  Dani B

  Nov 9, 2025
  2.0
  I had reserved a standard size SUV, which, according to their website, is a Chevy equinox or similar. Instead, I was put into a compact SUV and then lied to about it. The agent insists this Mazda is a std size. Then, when bill comes out less than expected, he acts surprised. So we go home and research. Nope. This Mazda is, in fact, compact SUV. I reserved std because I need bigger than what I own. So we call. Oh, well let me see what I can do. I'll call you back in an hour. I call them back in two. Oh, that fell through. Let me try this. I'll call you back in an hour. After waiting again and losing precious drive time, we called back. Because apparently they can't be bothered to call us, despite what they say. So now we've lost over 3-1/2 hours. So I called the location they were supposedly dealing with trying to find us what they should've had for us all along. This other location says most of the std size SUVs got recalled last week. What?!? Notify people with reservations instead of lie to them when they come to pick them up? But that would be thousands of notifications! You expect us to do that? So of course I said yes and got nowhere. Now we're looking at getting on the road and calling enterprise customer service to find us a larger SUV at a location on our route. So we left behind some of the things I reserved an SUV specifically to be able to take as well as because my mother and I are disabled and would like to be able to move when we reach our destination. So we finally get on the road much unsatisfied but with customer service "helping" us. Well, by this point most locations are closing for the night. Customer service sends a message or reservation or whatever to an airport location ahead of us which has a Chevy Equinox. They were to have it ready at noon today for us to pick up. So we alter our schedule again, show up, wait our turn only to be told they have nothing for us. This is a circus!!!!! I have no intention of ever renting another vehicle from them again and plan to file a copy of this review with the BBB. EDIT: the Rice Lake manager called us when he got back into the office and saw what a mess had been left for him by the EC people who were filling in for him. There was not much he could do for us on the road, but he told us to check in with him when we got back. Especially if they did not upgrade us on the road. So when we got back to RL, he listened to us, and he returned a good bit of $ to us. It didn't make the trip any better, but it did help to make up for our lost time spent chasing a ghost car. I've worked with him before. He is a big part of the reason we returned to Enterprise in the 1st place. I would work with him again.