Enterprise Rent-A-Car

Reviews

• DB

  Dani B

  Nov 9, 2025
  1.0
  I had reserved a standard size SUV, which, according to their website, is a Chevy equinox or similar. Instead, I was put into a compact SUV and then lied to about it. The agent insists this Mazda is a std size. Then, when bill comes out less than expected, he acts surprised. So we go home and research. Nope. This Mazda is, in fact, compact SUV. I reserved std because I need bigger than what I own. So we call. Oh, well let me see what I can do. I'll call you back in an hour. I call them back in two. Oh, that fell through. Let me try this. I'll call you back in an hour. After waiting again and losing precious drive time, we called back. Because apparently they can't be bothered to call us, despite what they say. So now we've lost over 3-1/2 hours. So I called the location they were supposedly dealing with trying to find us what they should've had for us all along. This other location says most of the std size SUVs got recalled last week. What?!? Notify people with reservations instead of lie to them when they come to pick them up? But that would be thousands of notifications! You expect us to do that? So of course I said yes and got nowhere. Now we're looking at getting on the road and calling enterprise customer service to find us a larger SUV at a location on our route. So we left behind some of the things I reserved an SUV specifically to be able to take as well as because my mother and I are disabled and would like to be able to move when we reach our destination. So we finally get on the road much unsatisfied but with customer service "helping" us. Well, by this point most locations are closing for the night. Customer service sends a message or reservation or whatever to an airport location ahead of us which has a Chevy Equinox. They were to have it ready at noon today for us to pick up. So we alter our schedule again, show up, wait our turn only to be told they have nothing for us. This is a circus!!!!! I have no intention of ever renting another vehicle from them again and plan to file a copy of this review with the BBB.
• MB

  Mike Bigner

  Nov 8, 2025
  1.0
  My wife scheduled a standard size suv, when I picked vehicle, they put me in a compact suv and said this was the vehicle size just different model. I took the vehicle, because I believed the representative in rice lake Wi. When I paid the bill it was cheaper than originally quoted. When I asked why the representative pretended not to know why. I spent most the day trying to fix it. I called two different offices. They say they will call you back and never do. I had to call them to find out what was going on. I contacted the website for a district manager and never heard from anybody. Bait and switch is their operating mode. I will keep posting on google reviews until they call me back.🤯🤯🤯🤯🤯 Day two I contacted the customer line. They set up a swap in Monroe, La at noon. When I arrived in Monroe, the same thing always happens. They don’t have that reservation and say I can’t help you before I could even tell the person in Monroe what my name was he told me try a different location and see if they could help you. I’ve called this 800 number five times the last 24 hours. Every time I call they assure me they have everything taken care of. Only to find out nothing has been done. now they’re telling me they’re gonna contact the team from Rice Lake. I don’t know about this. They say I should be expecting a call from the Baton Rouge location. I don’t think it will happen your customer service promises you the world, but doesn’t follow through.
• JD

  julie Davis

  Oct 6, 2025
  5.0
  Great people to work with. So friendly and welcoming. Would recommend 100%
• GT

  Gloria Tyvoll

  Oct 2, 2025
  5.0
  The enterprise dealership at Rice Lake airport was awesome . The manager was quick detailed and offered a great deal and nice car. I especially liked the gas prepay policy . You pay for the gas at rental ($2.40 can’t remember exactly) per gallon way below what’s at the gas , then return it empty . Great feature .
• JB

  Julie Beecroft

  Sep 20, 2025
  5.0
  Everyone was always so nice and helpful. Answered all my questions with ease. I got a beautiful Toyota Corolla that was very clean inside and out. It was such a smooth ride. I would definitely rent here again. Thank you Enterprise. 🚙

Frequently Asked Questions About Enterprise Rent-A-Car