Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Mixed feedback on customer service; some praised helpful staff while others reported rudeness and lack of professionalism.
Appointment Issues
Frequent complaints about scheduling errors, including confirmed appointments not being honored and locations being closed.
Quality of Work
Inconsistent quality of service; some customers reported satisfactory repairs while others experienced damage or incomplete work.
Pricing Concerns
Customers expressed dissatisfaction with pricing, citing high costs and unexpected charges.
Timeliness
Some customers appreciated quick service, while others faced long wait times and delays.
DZ
Davis Zeutzius
4 days ago
5.0
Got my tires all switched and ready to go within the day. The workers were all great as always. 10/10 always recommend coming here!
RG
Rashonte Gibbs
Nov 12, 2025
5.0
I love this shop! The team here is awesome. They have been servicing both of my cars for the past year and I have never had an issue. Reasonable pricing and if you have a concern they address it immediately.
JN
J N
Nov 3, 2025
1.0
Just as others have stated, online shows open Sunday. The online portal also allowed me to make an appointment for Sunday. They also said they had a specific tire in stock at his particular location according to their website. I also called customer service to verify and they also said they are supposed to be open Sunday. Apparently, the store manager/owner feels the need to make their own hours. Should have known then to find somewhere else to go.
I then rebook with customer service the next morning - this past Monday, for 530 PM. I get there and the guy at the front desk has this bewildered look on his face like he didn’t know why I was walking in. I walk up, say I have an appointment for today at 530. He proceeds to tell me there is no mechanic on staff after 5PM. What? I tell him I called to make their appointment and skipped doing it on online. He proceeds to tell me “they know we don’t have a mechanic on staff after 5PM”. Why are the store hours until 7PM. He also tells me they don’t carry the particular set of tires it told me online they had in stock.
Avoid this place at all costs.
NP
Nathan Pavek
Nov 3, 2025
2.0
Horrible place don't go here. I scheduled my services on a Monday, they tell me they have me down for Tuesday. So I wait another day but hear nothing from them. I call to check in and they inform me they took my car to another location, without notifying me of course, to work on my car because this location temporarily shut down for lack of employees. No one there was nice. Giving them 2 stars because I got my car back without anything wrong with it.
HB
Harold Bickham
Oct 17, 2025
2.0
So it was a good experience until it wasn’t. I purchased custom valve stem caps for my vehicle. I literally came for 1 tire mount and balance. When I received my vehicle back the new tire was mounted and balanced however the valve cap was missing and just the basic black plastic one was present. I politely asked for it back. The technician came out and was very disrespectful and basically told me that I didn’t know what I was talking about. After minutes of arguing he finally finds my valve stem cap. The situation was totally blown out of proportion. If he just listened to me instead trying to tell me what I had on my car it still would’ve been a good experience. But no the technicians there are very careless and disrespectful. Never going back.
Frequently Asked Questions About Monro Auto Service and Tire Centers
What types of automotive services does Monro Auto Service and Tire Centers in Brookfield offer?
Monro Auto Service and Tire Centers provide comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and tire changes with brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
What are the operating hours of Monro Auto Service and Tire Centers in Brookfield?
The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Where is Monro Auto Service and Tire Centers located in Brookfield?
It is located at 13190 West Capitol Drive, Brookfield, WI 53005, United States.
How can I contact Monro Auto Service and Tire Centers in Brookfield?
You can reach them by phone at +1 262-781-1591.
What tire brands are available at Monro Auto Service and Tire Centers?
They specialize in tire changes with top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.
Are there other automotive service providers near Monro Auto Service and Tire Centers?
Yes, nearby auto-related services include Klein-Dickert Auto Glass for windshield repair, Mander Collision & Glass for auto body work, and Mike Juneau's Brookfield Buick GMC dealership and repair services.
What nearby retailers can I visit after servicing my vehicle at Monro Auto Service and Tire Centers?
You can visit REI for outdoor gear, Saucony for shoes, Ferguson Bath, Kitchen & Lighting Gallery for home fixtures, and Podany's Office Furniture for office retail needs all located nearby.
Is there access to local legal or financial services near Monro Auto Service and Tire Centers?
Yes, nearby are Osinga Law Offices SC, Foley Law Firm, and Augustine Financial for legal and financial advising services.
Does Monro Auto Service and Tire Centers have an online presence for appointment bookings or information?
Yes, you can visit their website at https://locations.monro.com/wi/brookfield/13190-west-capitol-drive for further information and online services.
What category of business is Monro Auto Service and Tire Centers classified under?
It is classified primarily as a Tire Shop and automotive repair service provider.