Monro Auto Service and Tire Centers

Reviews

• KM

  Katie Mary

  Jan 6, 2026
  5.0
  Great service, they patched my tire as part of my oil change last year
• MG

  Melissa Gehl

  Jan 5, 2026
  5.0
  I took my car in on a Monday morning for a flat tire repair. It was repaired within 30 minutes and the service rep and tech were very friendly.
• EP

  edd perez

  Dec 20, 2025
  1.0
  If I could leave ZERO STARS I WOULD!!! I set an appointment for 5:30 and I get there and I was turned around because he (Dave, assistant manager) says his workers went home early!! Why was my appointment set at that time? I could have went else where.Why are you open if you don't have workers? Not to mention he was rude and unprofessional. If I were the owner I would fire him for misrepresentation of the business. I recommend going elsewhere if you are in dire need!
• MS

  Matt Snell

  Dec 7, 2025
  1.0
  Let me start out by saying, I dont write reviews. So if I am writing one, it either has to be really good or really bad. If I could give zero stars and an answer of none for services provided, I would. I ordered tires online from a partner website that Monro works with. I was excited because as long as I used Monro for the install, it would be free. So I placed the order and picked an available time from the site. The site I purchased the tires from was great! It sent me constant reminders about my scheduled time and tire arrival. Here is where things began to turn. I get to Monro for my scheduled appointment time and am immediately met with a very rude employee who looked annoyed that I even walked up to the counter to speak with him. I told him my name and the time that was scheduled for my truck. Now, I should mention that my appointment was at 5pm and they close at 6, but I did not know that previously and the partner website I ordered through had it as an available time. So at first, he said he couldnt find me in their system, which I thought was odd. However, I went into my email and grabbed my online receipt and all of the reminders about appointment times. After showing him this, he magically found my appointment. To me, it just seemed like he was trying to say he didnt have it because he wanted to go home. Following this, he asked if my tires were delivered. Which I also thought was odd as I had them delivered directly to Monro. Shouldnt it also be in the system on whether or not they were delivered and you have them? Anyway, I then had to go back to my email and show him the tracking and that my tires were delivered. After all this, he finally took the keys and said it would have to stay overnight and would be done tomorrow as he only had 1 tech available, but they would give me a call when it was done. The next day rolls around and by 4pm I have had no call. So I call them and they still hadnt gotten it in, but the guy said they would be sure to get it in. About an hour later I get their call and they said that their machine isnt strong enough to seal my tires as they are (too big). Which is odd because he said he was able to put the old one, that is the same size, back on the rim. Once again, this is 5pm and now on a Saturday. Really just seems like they dont want to do the work so they can go home. So I now have not received my free install and have been met with an attitude and incredibly poor service at every turn. I had my dad pick up my truck and tires and he was met with the incredibly rude service. It's now Sunday, when no tire places are open and will now have to take time away from work on Monday to get my truck in, and not to mention that I will have to pay for tire install somewhere now. Overall, this place is terrible and I wouldnt recommend that anybody go here. Received no service and the employees have even worse attitudes. UPDATE: I called the customer service number that is provided on other reviews. The customer service line was okay. They attempted to make it right by attempting to send me a gift card. I never asked the amount as it was going to be a Monro gift card and since they can't put my tires on, and I have no intention of ever going there again, a gift card for Monro doesn't really rectify the problem. After going back and forth for a bit and the customer service rep calling the store, she said that I would get a call from Jesus in about 10 minutes. I'm not sure what Jesus' title is, but he did not call me. I waited till the next day to call the customer service number again. At this point, we were going in circles as he called the store and then said that Jesus was going to give me a call again. Ultimately, I got zero help from anybody at the store and customer service basically views the situation as nothing was done wrong. I ended up taking my tires to F&F Tire World on Moorland in Brookfield. They were incredibly polite and actually well priced. I can't recommend them enough! Once again, if you are planning on taking your car to Monro for anything, DON'T!
• MM

  Melissa Mesa

  Dec 3, 2025
  1.0
  I found this place online 11/30 and it said it was open on a Sunday. I called at 11am and spoke with their call center and was again told they were open and could get me in that day at either 330 or 4pm. I chose 4pm as I needed to call for a tow as my tire was flat and would need to be towed to the store. I was told everything was set and could bring my car in for service that day. AAA showed up at 320 and we arrived at the shop at 4pm. Upon arrival the shop was closed. No signage no call just closed. I contacted the call center and they had no clue why it would be closed as they are supposed to be open. They told me they contacted the district manager and the manager would be contacting me in 5 minutes and if not to call back. No one called me so I called back and was again told they didn't know why no one was there and they couldn't get ahold of the manager. They then suggested I leave my keys in the after hours box and they would work on my car first thing in the morning. They open at 730 and I would be first in line to get my car done. I was also told a manager would be contacting me. I had to find a ride home since I rode with the tow truck and was now stranded in cold snowy weather. The next day I waited for a call, finally at 9am I called the store to find out if my car was done and why no one has contacted me. I spoke with Jesus who had no clue what was going on nor that I had left my car there or the situation I had been thru. He apologized for the miscommunication stating the online customer service center was well aware they are closed on Sundays so not sure why they scheduled my appt. Meanwhile online it also states they are open on Sundays. False advertisement and then to call and be reassured they are open and have a whole appt made and no one could contact me to tell me they were in fact closed. Even while stranded outside the shop they insisted it was supposed to be open and yet the person I spoke with Monday tells me something very different. Jesus did attempt to correct the situation however I still didn't get my car back until after 4pm Monday and then on my receipt it says I declined several services that were never even offered to me. So not only did they take extra long to fix the situation they then shorted my service by not offering me safety measures I would have indeed been interested in. They discarded my parts without asking me as well. No communication at all on their part! Absolutely ridiculous the lack of professionalism at this location. Avoid going here and find a better option.

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