Safelite AutoGlass

Reviews

• MM

  Mike Mac

  2 days ago
  1.0
  I went into get a chip filled on my windshield this last week. The tech who was working on my car said that I actually had two chips in the windshield, not just the first one I had noticed. He shkwed me where the second one was. And told me not to worry, since he said my insurance would pay for both. They had also initially told me that it would take about 45 minutes to complete the fix. But overall it ended out taking over an hour and a half to complete. I had assumed it took so long because they were filling two chips instead of just one. He gave me my keys and said it was all done. However, as I was leaving I noticed that the second chip hadn't been filled in. Weird.. I hope he didn't charge my insurance for work that wasn't completed! At one point in the middle of the "fix" he pulled my cabin air filter out. (Which WAS dirty, to be fair. Full mostly of pine needles) And he asked if I wanted to have it replaced by them. Now, I have done these several times before on my own cars and knew it was a $5 part from Amazon and took about 2 minutes to complete the replacement myself. However, Safelite averages a cost of about $145 to replace it for you. No thanks! So, I told him I would just do it myself at home. The following day when I did go to replace it myself. I noticed that the tech had made sure to jam all of the free floating needles back into the filter port with the old filter. Rather than simply turn it over to dump them out before putting it back in. Not a very professional or classy move if you ask me. I'm guessing he must've been mad that he hadn't gotten his commission for the exorbitant replacement fee. It's really unfortunate when bad customer service like this happens. I hope others don't get treated like this as well. That being said, I like supporting my local businesses when I can. But I guess if they're going to treat customers like this. I'll take my business elsewhere next time I need my windshield serviced. 🤷‍♂️
• DR

  David Robson

  4 days ago
  5.0
  Went online to schedule an appointment, got in in 2 hours. Easy access, clean and friendly. Service was quick and I felt it was a great value.
• AJ

  Alicia Johnson

  Apr 4, 2026
  5.0
  We had an excellent experience with Safelite. Tyler was our technician, and he was wonderful. He was on time, explained the process well and his work was great. Definitely recommend.
• LW

  Larry Wilkinson

  Apr 3, 2026
  5.0
  I made the claim over the phone, the appointment was made and I showed up 15 minutes early. They checked me in and I only waited a few minutes. The technician completed the repair and sent me on my way. They explained everything to me. Very friendly and knowledgeable. I highly recommend this shop for all of your auto glass needs.
• MH

  Mary Kay Hagen

  Apr 2, 2026
  5.0
  This place is my where to go when my car windshield has been rocked!! They let you know how much time it is going to take, what needs to be done and then take care of it.

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