Toyota of Olympia

Reviews

• AG

  Ama Glick

  6 days ago
  5.0
  Of all the places where one might expect to find a genuine human connection, I imagine that a car dealership doesn't spring to mind. I have to tell you....from the moment I drove into this place... Toyota of Olympia felt like arriving at a well kept secret... but I'm here to open the gates and spread the word! Honestly - the true magic isn't in the amenities like their massage chairs?! are you kidding??!!! so relaxing! - and the fully equipped DELICIOUS restaurant....but rather it is in the absolutely phenomenal people on this team. Their crew could offer a masterclass in kindness...no exaggeration - they feel like a family you never knew you had. I will start with the best of the best....the creme de la creme... the star of this experience - Deion. This fella meets you with a calm, grounding presence that makes the frantic world outside just fade away. He doesn’t press or push sales or service on you ... he does something so simple...pure and open hearted - he just listens, he actually connects with you. I felt so very comfortable and at ease within just a few moments of talking to him...he is one of these chaps who you can tell vibes with just about everyone. He is intelligent, wise, considerate, compassionate and radiates charm. His altruistic character shines, he spent time sharing his own personal stories that resonated and has this way of communicating with others that naturally builds trust. The kind of real meaningful trust - that doesn't feel transactional - but truly genuine. He’s the main reason that I walked in feeling like a nervous new customer and walked out feeling like an old lifelong friend. While I waited I also got to meet Kirk Bennett, who seems like he should be on a television series serving up breakfast with a side of hilarious, his heartfelt banter, is a one-man mood elevator. He remembers your name, your story, and has a gift for making you feel like the most important person in the room. And Corey Anderson, a straight shooter who translated the complex language of car repair into straight, honest talk. He presented my car’s needs with crystal clarity, no pressure, responding to my questions with a genuine energy that felt like a partnership. He made me feel informed and accommodated, never sold to. The first visit was so jarringly good that I now drive an hour for the privilege of their care....and will continue to do so for life. I’ve been back again and again, even on my birthday!!! And when I did, they didn’t just note it in a file or wish me a happy birthday at checkout - they bought me breakfast while I waited, and the ENTIRE SERVICE TEAM gathered to surprise me and sing.... not some off key half arsed happy birthday where you can just tell the people were forced to be there and are half checked out....this crew belted out that birthday song with fervor and enthusiasm.... I swear their voices echoed through the bays with a joy that was clearly, beautiful and absolutely real. Their smiles were contagious and I felt truly celebrated. This isn’t a service center. It’s a sanctuary. They don’t just maintain your car; they restore your faith in how business should be done. I’m a customer for life.....
• CC

  Carole Corgiat

  Nov 12, 2025
  1.0
  We have leased 4 Toyota's from the Olympia dealership over the past 12 years. This new lease will be our last, however, not because we don't love the car but because we were ripped off by the dealership. We made the lease agreement and then decided to add clear coating which we then paid $2000 for. While we were waiting for our appointment for the coating we changed our minds about having it done. We cancelled and expected to get our $2000 back. The dealership, however, refused to return the money to us and after 2 trips over to request our refund, they acknowledged that the $2000 had gone toward the lease. This was definitely NOT in the lease agreement. Needless to say, this will be the last time we will do business with Toyota of Olympia.
• JS

  JWS S

  Nov 8, 2025
  1.0
  Put information in for our vehicle to be sold online olympia Toyota text and called me information explaining all about our vehicle including issues they had us drive 45 minutes for them to not buy the car but they tried to get us to buy a car will definitely not come back nissan dealerships have always had better customer service then this WOW! THEY COULD HAVE SAID THEY WEREN'T INTERESTED IN BUYING THE CAR OVER THE PHONE
• GA

  Gal Amar

  Nov 6, 2025
  1.0
  🚨🚨🚨SCAM DEALERSHIP 🚨🚨🚨 I want tell you about my experience with this dealership. 2 weeks ago I got 2 Toyota Tacoma Limited, brand new. They didn’t have the car but they said they can get it in a day so it’s all work out for me. Because I was excited for the cars I didn’t check it before I start to drive. I found out, this dealership remove parts that should come with every Toyota Tacoma. When I found out about it, the guy that sell me the car (his name is Ty) said “he forgot to tell me it’s not come with my car”, the same parts that come with the other car. When I sign up on the paperwork they remove any kind of warranty that should come with that. I didn’t get any warranty after I left the place. After 2 days the front windshield got crack with no reason but after I checked online, everyone have the same issue with Toyota, just another reason why not to get Toyota. Now, this dealership. When I wanted to sign in the paperwork, with some reason the interest jump with 45% more than what I agreed when they show me in the beginning, they said they don’t have control on it. After I said I want to cancel the deal, with some reason the interest came back to what it should be! Another reason not go there! About the Toyota app, will never download it! They told me they will give me a key that I can start my car with, I never got. Another reason why not to use this guys! Since I downloaded my phone stop to get massages, make so many issues with my phone ( I have iPhone 17). They try to avoid me with so many ways, I tried to call them and no one call me back. A lady, her name is Stacy (not sure if I spelled it right), ignored my calls and every time I called they hang up on me with the excuse of “we are busy and will call you later”. Over 2 weeks waiting to hear back from them! I feel like I got rapped off! Never go to this dealership! Never waste your time and money with them! NEVER!!!!! They will lie to you in so many ways just for to get your money! Feel like a scam! Stacy will probably respond on this review, they do it just for the show! They are not into help or want to do anything! Do your self a favor and do go there no matter what!!!!! I wish I could leave a 0 stars but it’s not an option. They are the worst!!!!!!!
• KS

  Kerri Summerlin

  Nov 1, 2025
  5.0
  The best experiance at a dealership we have ever experienced. We didnt want to deal with pushy sales people, trying to sell us what ever they could. We were honest from the start of what we wanted and our intentions and Tatum was so so helpful. From the day we just test drove a car to the answering all our questions, to being available the day we decided to make the purchase, Tatum was helpful, full of information, and non judgmental of us and our thoughts and plans. We loved this experience and would recommend those looking for a sales person who listens to YOU and who doesn't force a sale on you, Tatum is your Girl. Also shout out to Kc in financing for making the paperwork super easy on us and answering our questions.

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