Safelite AutoGlass

Reviews

• FB

  F Brown

  Apr 14, 2026
  5.0
  The staff is courteous and professional and the quality of the work is very high.
• DP

  Debbie Purvis

  Apr 11, 2026
  5.0
  Someone busted the back window of my car, I called my insurance company. They made a call to Safelite. They were able to schedule me an appointment the very next morning. The Technician Richard called me that morning first thing and told me what time he was coming. He came right at the time he said he would be here, was here no more than an hour and a half at the most, he cleaned up the broken glass and done an amazing job. I would recommend safelite and Richard if you need a glass replacement
• JR

  Jenn R

  Apr 1, 2026
  2.0
  Scheduling was easy, the appointment was on time and the employee was polite and did a good job. On the other hand, the final cost was over $200 more than I was quoted and was told a recycling fee would be waived but it wasn't. I made no changes so it was a surprise to see the final charge. I will go with another company in the future, simply because of the quote being so far off from actual price I paid. What's the point of even offering quotes?! Not the employee's fault at all, so I feel bad for the workers if this is how Safelite does business.
• AR

  Austin Reeves

  Mar 31, 2026
  5.0
  Booking was super easy on the website, and I received an upfront quote. Duncan, the technician who completed my service was friendly, professional, and had great communication throughout the process; he let me know when he was on his way, when he arrived, when he began my service and when he ended it. All I had to do was unlock my vehicle for him. And of course, what matters most: the quality of the work was excellent. My wife says she can barely see that the chip ever happened. I highly recommend Safelite, and in particular, the Tukwila shop.
• MA

  Marissa Atienza

  Mar 18, 2026
  1.0
  For a company that markets itself as “America’s auto glass experts,” my experience with Safelite was extremely disappointing. We brought our Mazda in on 2/14 for a windshield replacement. After waiting 3.5 hours, we were told they were unable to calibrate the windshield to the vehicle’s sensors and that we would need to return in a week after it had time to cure. At the follow-up appointment, after another 3.5-hour wait, they still could not complete the calibration. My husband was not provided with a clear explanation of which sensors were affected, and there was no apology for the inconvenience. Instead, we were told they would need to work with our insurance company to potentially order a Mazda OEM windshield. In the meantime, they suggested we try having the dealership recalibrate it ourselves—which felt unprofessional and completely shifted the burden onto us. To make matters worse, they refused to release the hold on my credit card while the issue remained unresolved. Four weeks later, they finally ordered an OEM windshield and completed the installation correctly. However, there was no compensation for the multiple visits, lost time, or transportation costs (including Ubers for drop-off and pickup). Overall, this process was frustrating, time-consuming, and poorly handled from start to finish. If you’re planning to use insurance for a windshield replacement, I strongly recommend going directly to your dealership to avoid the hassle we experienced.

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