Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Tacoma area, turn to Safelite AutoGlass . Those in central Tacoma or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 6426 South Tacoma Way, Safelite AutoGlass Tacoma repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
599 reviews
5 stars
405
4 stars
56
3 stars
25
2 stars
23
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting excellent service and communication.
Service Quality
Overall, customers reported high satisfaction with the quality of repairs and timely service, although some experienced issues with miscommunication and unsatisfactory repairs.
Appointment Issues
Several reviews mentioned problems with scheduling and appointment management, including incorrect glass being provided and delays.
Pricing Concerns
Some customers felt they were overcharged or misquoted, leading to dissatisfaction with the pricing transparency.
Cleanliness and Environment
The waiting area was frequently noted as clean and comfortable, contributing positively to the customer experience.
- NGNykia Gauldin2 days ago1.0HIGHLY UNPROFESSIONAL!!! I had a friend end up in an unfortunate circumstance, (that being her car window was busted) who decided to take her car to SAFELITE to schedule an appointment temporarily wrap the car window. When we arrived we approached the lady at the service desk (Rose), then my friend began explaining her situation. The moment my friend mentioned not having the funds to pay at the moment the service lady's real character showed. Her tone was quick and sharp almost like her demeanor towards us changed. She was condescending when she brought up the previous mention of non payment thus intentionally mishearing the original message. She didn't allow us to really get a word in, by always talking over us and she was just plain RUDE. If she would have had an open mind and open heart and let us finish, giving her the full rundown then, the whole situation could have been avoided. We know that she was prejudiced towards us with a hint of discrimination and I will be calling corporate as well as contacting the local manager because this is unacceptable behavior. Mind you, we were recommended by a previous employee. We were so disgusted with her behavior that we didn't even make an appointment and we just walked out. Based off of this experience we will never be coming to safelite again.
- AJAngela Joy3 days ago5.0Ben and Rose are very friendly and helpful. They checked me in promptly and made sure all appreciate discounts were applied as well as explained cost options with or without deductible. I had to wait for the work so I really appreciated the phone charger, beverage station, TV and restroom availability. Several drop ins stopped in and the service techs came out to inspect each vehicle to ensure desired repairs could be done. One person even came in with a leak concern and the tech quickly diagnosed a improperly sealing sunroof, cleaned out the clog debris free of charge and sent the fellow happily on his way. I do wish they had vacuumed the entire car. My back window was vandalized and later that day I realized there was glass on the rear seat which I had to clean off for passengers. Nevertheless it was a wonderful experience and I highly recommend.
- SRSandra RamirezNov 13, 20255.0Great service! Friendly staff and work done ahead of schedule!
- SHSamantha HooperNov 5, 20255.0From the moment I scheduled the appointment and walked in for my appointment all the way through completion of my windshield replacement, the customer service was unbeatable! The entire staff makes you feel so welcomed and they are all extremely friendly and helpful! Rose helped me get checked in for my appointment and was also flexible in adjusting my appointment time sooner than I scheduled for as I needed recalibration also! She was very honest and upfront with what my wait time would be and continually checked in with me on updates and to ensure I was comfortable! Tanner concluded my visit with a thorough explanation of what was done and handed me my keys and paperwork with a smile! I’m grateful I chose Safelite on South Tacoma Way for my glass needs and will certainly return and refer anyone I know looking for an exceptional customer service experience and exemplary workmanship! Extra big thank you to both Rose & Tanner! The customer service world needs more delightful individuals like yourselves!
- JFJin FugateOct 24, 20253.0Was overcharged but the front desk agent ignored to fix the issue. I even had my insurance agent call him (Ben) but the issue is still open.
Frequently Asked Questions About Safelite AutoGlass
What services does Safelite AutoGlass Tacoma offer?
Safelite AutoGlass Tacoma provides auto glass installation and repair, including windshield repair and replacement, chip and crack repair, power window repair, and more, with same-day service and insurance processing.
Where is Safelite AutoGlass Tacoma located?
Safelite AutoGlass Tacoma is located at 6426 South Tacoma Way, Tacoma, WA 98409, United States.
What are Safelite AutoGlass Tacoma's hours of operation?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 4:00 PM, and closed on Sundays.
What types of payment does Safelite AutoGlass Tacoma accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Is it necessary to make an appointment at Safelite AutoGlass Tacoma?
Yes, appointments are required for service at Safelite AutoGlass Tacoma.
Does Safelite AutoGlass Tacoma offer mobile or contact-free services?
Yes, customer contact-free service options and mobile service are available for convenient auto glass repair and replacement.
What language services are available at Safelite AutoGlass Tacoma?
They provide services in both English and Spanish.
What nearby auto-related businesses are there around Safelite AutoGlass Tacoma?
Nearby auto-related businesses include BridgeWay’s “we’re done” Whips&Wheels, MD Auto Sales, Sunset Auto Wholesale, Tacoma Auto Body, and KBS Auto Repair, which customers might visit for additional automotive repairs or to buy vehicles.
Are there any nearby insurance agencies close to Safelite AutoGlass Tacoma?
Yes, nearby insurance agencies include American Underwriters Insurance Agency, Freeway Insurance, Affiliated Insurance Services, and Nationwide Mutual Insurance Company, which can assist customers with insurance claims related to auto glass repair.
What nearby dining options are available near Safelite AutoGlass Tacoma?
Nearby dining options include Restaurante Los Amigos, Los Amigos Mexican Restaurant, Tacos y Mariscos La Condesa, offering customers a variety of Latin American and Mexican food choices before or after their appointment.