Safelite AutoGlass

4.1
609 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Tacoma area, turn to Safelite AutoGlass . Those in central Tacoma or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 6426 South Tacoma Way, Safelite AutoGlass Tacoma repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
6426 South Tacoma Way, Tacoma, WA
98409, United States

Hours

Reviews

4.1
609 reviews
5 stars
413
4 stars
56
3 stars
25
2 stars
23
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and professional staff, there were significant complaints about unprofessional behavior and poor communication, particularly from certain employees.

Quality of Work

Most reviews highlighted the quality of the windshield repairs and replacements, with several customers expressing satisfaction with the workmanship.

Timeliness

Several customers reported delays and issues with appointment scheduling, leading to frustration over extended wait times for service.

Communication

Customers appreciated the appointment confirmations and follow-ups, but there were complaints about miscommunication regarding service details and pricing.

Facility Experience

The waiting area received positive remarks for cleanliness and comfort, contributing to a generally pleasant experience for customers.
  • SL
    Shelly Lewis
    Jan 6, 2026
    5.0
    Employees were very friendly. The service was excellent. Would highly recommend.
  • AA
    Ashley
    Jan 2, 2026
    5.0
    Was completed within the timeframe they gave me, and the staff was very friendly and easy to work with
  • RW
    Reuben Wilson
    Dec 31, 2025
    5.0
    I have a Cadillac Escalade ( if you know you know) … they went the extra mile when the issue with aftermarket parts ( the industry standard )(still considered OEM) could have went south.
  • CN
    candy Nelson
    Dec 19, 2025
    1.0
    We had a tree but our windshield, did online for repairs and paid. Noone called, texted or ebb knocked on our door. Said there was some rust and we fixed it and they still just canceled on us. Not professional at all and now have to wait for refund to hit before we can call someone else. Now makes 3 days since we can't work because of this. Please go local for services. Run from this place.
  • LM
    linda montgomery
    Dec 15, 2025
    1.0
    Zero stars for customer service. I had a windshield replaced in August, now with the heavy rains, it is leaking. There is no way to get to a person to discuss this, there is only an automated system which keeps hanging up on me. I would never use this company again!!! Customer service should be main priority. Apparently they are only interested in taking your money. - Linda in Graham

Frequently Asked Questions About Safelite AutoGlass

What services does Safelite AutoGlass Tacoma offer?

Safelite AutoGlass Tacoma provides auto glass installation and repair, including windshield repair and replacement, chip and crack repair, power window repair, and more, with same-day service and insurance processing.

Where is Safelite AutoGlass Tacoma located?

Safelite AutoGlass Tacoma is located at 6426 South Tacoma Way, Tacoma, WA 98409, United States.