Enterprise Rent-A-Car

4.3
476 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Tacoma, WA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Tacoma Parkland location today.

Location

Enterprise Rent-A-Car
9249 Pacific Ave, Tacoma, WA
98444, United States

Hours

Reviews

4.3
476 reviews
5 stars
331
4 stars
53
3 stars
27
2 stars
11
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, professional, and helpful, with many highlighting specific employees for their exceptional service.

Rental Process

Many reviews noted the rental process was generally quick and efficient, although some customers experienced delays due to understaffing.

Vehicle Quality

While some customers received clean and well-maintained vehicles, others reported issues with cleanliness and maintenance, including dirty interiors and mechanical problems.

Communication Issues

Several customers expressed frustration with communication, particularly regarding policies and procedures, leading to misunderstandings and dissatisfaction.

Staffing Concerns

Multiple reviews mentioned that the location was often understaffed, resulting in longer wait times for service.
  • JO
    Jose olmedo
    Nov 11, 2025
    5.0
    Excellent company and service, I have used their services for several years and very affordable and clean newer cars, peace of mind when I use their services, recommend to anyone in need of rental car
  • WS
    Wendy Simmons
    Nov 7, 2025
    5.0
    Very professional, friendly, and responsive staff. I'm a big fan of Enterprise as a company and the Parkland location seems to go above and beyond.
  • DS
    Donna Saling
    Oct 30, 2025
    5.0
    My Enterprise rental experience was extremely positive. I will return.
  • CT
    Chris Tossey
    Oct 29, 2025
    5.0
    Very professional and friendly, I will recommend if asked where to get a rental and will use again. Thank you.
  • EF
    Elizabeth Fritz
    Oct 28, 2025
    5.0
    This Enterprise location is really the best one I have been to. I have rented cars for traveling a few times recently, and I have encountered issues that originated with other locations. The manager Zachary has his team trained well-they are really helpful, kind, and most importantly, they are well-trained on the processes that need to be followed. I had a really good talk with Zachary and the area manager Keaton, who both were beyond patient and incredibly respectful. This location is great-I will absolutely be returning to this spot for my car rentals for travels in the future based on their helpfulness and knowledge.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Tacoma?

Enterprise Rent-A-Car Tacoma Parkland offers a wide range of vehicles including rental cars, vans, and luxury cars to suit various needs.

What are the operating hours of Enterprise Rent-A-Car in Tacoma?

They are open Monday to Friday from 7:30 AM to 6:00 PM, and on weekends from 9:00 AM to 2:00 PM.