Business Details
About
Auto Repair ShopAuto Air Conditioning ServiceBrake Shop
“Our reputation across the South Puget Sound area is based on the skill, honesty, and spirit of our entire staff. Every customer deserves understanding, respect, and our highest performance – delivered quickly, cleanly, and at very competitive prices. From an oil change to a tire rotation, to a complete engine or transmission replacement, our level of personal attention and quality never waivers. That’s what gives our customers confidence.”
Scott Welsh – Owner, Courtesy Auto
Details
- Wheelchair accessible entranceAvailable
Location
Courtesy Auto Service and Tire of Tacoma
4502 S. Steele St., Tacoma, WA
98409, United States
Hours
Reviews
4.7
448 reviews
5 stars
383
4 stars
30
3 stars
7
2 stars
8
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, accommodating, and professional staff, highlighting their willingness to help and provide clear communication.
Trustworthiness
Many reviews emphasized the honesty and integrity of the service, with customers feeling confident that they were not being taken advantage of.
Quality of Work
The quality of repairs and maintenance was frequently noted as excellent, with many customers expressing satisfaction with the outcomes of their services.
Pricing
While some customers found the prices to be fair and reasonable, others felt that certain services were overpriced compared to competitors.
Communication
Customers appreciated the transparent communication regarding services needed, costs, and updates throughout the repair process.
- SPSteve PetersonApr 3, 20245.0Staff is super friendly and helpful. Work was completed as described and in a timely fashion.
- JJjeff jowersJul 28, 20233.0(realistic 2.5🌟) I left disappointed after getting my vehicle back with a feeling I overpaid and didn’t get the outcome I was paying for. I brought my truck in here after getting an inspection across the parking lot at Firestone ($11 for inspection) to hopefully resolve a rattling issue after Firestone said everything looked good and couldn’t spot any problems they could find. Because the inspection at Courtesy was $160 ($150 more), I figured they would do a deeper dive into the issue and resolve it. On top of this, I also needed a pair of tires changed. FIRESTONE quoted me $80 to swap out all four tires - Courtesy was $150. So double the price. When I first installed my wheels and tires that I was getting replaced - I bought specific TPMS that were stems, and when going over initial details, they said I’d need to get them to be replaced with their in-house TPMS (because mine are hard mounted in) so more $. After having my truck all day, changing out the tires, I got the inspection; they also said nothing seemed to be wrong, but I could pay $160 an hour (total cost of $225) to retorque my upper control arms. Of course, at this point, I’m already invested in both inspection, tire change and hoping to resolve the issue. Sadly when I ask if that’s solved the problem when I text in the morning before picking up my vehicle, they reply that it’s better but not completely gone (sound/rattling); I think it’ll be better. To pull out of the parking lot to hear all the same things and a good amount of money for services, inspection, and tire installation that’s significantly more than competing shops. I decided to take it here and pay, only to feel like it was, for lack of a better term, an expensive lesson learned that “more expensive doesn’t mean better” - as I’d have saved about 1/2 of what I paid overall to Firestone for the same outcome.
- MNMatt NorthNov 7, 20205.0Always Excellent Service the few times I've been here. Replaced 2 brake calipers free of charge because the parts were still under a 2 year warranty
Frequently Asked Questions About Courtesy Auto Service and Tire of Tacoma
What services does Courtesy Auto Service and Tire of Tacoma offer?
Courtesy Auto Service and Tire of Tacoma offers full-service auto repairs including oil changes, tire rotations, engine and transmission replacements, and auto air conditioning services.
What are the business hours of Courtesy Auto Service and Tire of Tacoma?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Where is Courtesy Auto Service and Tire of Tacoma located?
It is located at 4502 S. Steele St., #701, Tacoma, WA 98409, USA.
How can I contact Courtesy Auto Service and Tire of Tacoma?
You can reach them by phone at +1 253-473-5556 or by email at sales@tacomaautorepairshop.com.
Does Courtesy Auto Service and Tire of Tacoma accept credit card payments?
Yes, they accept payments via MasterCard, Visa, and checks.
Is Courtesy Auto Service and Tire of Tacoma wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance.
Can I follow Courtesy Auto Service and Tire of Tacoma on social media?
Yes, you can find them on Facebook at https://www.facebook.com/CourtesyAutoServiceTireTacoma/, on Instagram @tacomaautorepairshop, and on Twitter @Tacomacarepair.
Are there dining options near Courtesy Auto Service and Tire of Tacoma?
Yes, BJ's Restaurant & Brewhouse and Sbarro are nearby dining options offering barbecue, pizza, and Italian cuisine, ideal for grabbing a meal before or after your auto service visit.
Where can I shop for clothing nearby Courtesy Auto Service and Tire of Tacoma?
Nearby clothing stores include Gap, Old Navy, Macy's Backstage, Tilly's, Lululemon Athletica, and Aerie, where you can shop for men's and women's apparel and accessories while waiting for your car service.
Are there any beauty and wellness stores near Courtesy Auto Service and Tire of Tacoma?
Yes, there are several beauty and salon stores nearby such as Beauty Express, Benefit Cosmetics BrowBar Beauty Counter, Ulta Beauty, and Liq Cosmetics, perfect for a quick beauty appointment or shopping during your visit.