Business Details
About
Towing Service StationTowing Equipment ProviderAuto TransportBoat Transporter
Burns Towing provides roadside assistance, vehicle towing, fleet towing, private property impound and also hosts vehicle auctions to the Tacoma, WA area.
Location
Hours
Reviews
3.8
358 reviews
5 stars
220
4 stars
26
3 stars
13
2 stars
9
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful demeanor of the staff, particularly highlighting drivers like Cat and Ian for their professionalism and kindness.
Response Time
Customers frequently noted the quick response times, with many drivers arriving within 30 minutes or less after being called.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences related to billing issues and perceived overcharging.
Professionalism
Several reviews emphasized the professionalism of the drivers, who handled vehicles with care and provided reassurance during stressful situations.
Communication Issues
A few customers expressed frustration with communication, particularly regarding notifications about vehicle impoundment and auction processes.
- JSJaime SohnreyNov 3, 20255.0I just want to say this place is amazing. All of the staff were understanding with my sons situation. Explained everthing throughly and were so kind and pleasant. They turned a really bad situation into a more tolerable situation. In the end I feel like I was heard and understood and walked out knowing that if I ever need a tow I will 100% call the team at Burn's!!!
- LKLina KoOct 27, 20255.0Thank you, Catreena, for hustling in the rain, being helpful and having a great attitude the whole time. You saved my Sunday and my work day. Much appreciated!
- JLJason LoveOct 21, 20251.0Now listen here, I done had my ol’ Dodge towed by these fellers three times this month, and lemme tell ya — they’re the nicest bunch of boys this side of the county line. Showed up faster than a raccoon on a chicken coop, all smilin’ and polite, callin’ me “sir” like I was somebody important. And I ain’t gonna lie — them drivers? Real easy on the eyes. My wife said, “You best stop breakin’ that truck on purpose,” but I told her, “Woman, sometimes the Lord just wants a man to need a tow.” Only problem is — and I hate to even mention it — every time they tow my rig, somehow there’s… well, let’s just say a mysterious warm puddle on the driver’s seat. Now, I ain’t accusin’ nobody, but that seat smells like a Waffle House parking lot after a Friday night. Friendly, over priced, well-hydrated, price-gouging. 1 star. Rack city.
- CLCarolyn LOct 3, 20255.0Cat and Shane did an amazing job extricating our truck from our yard which required them to maneuver around multiple obstacles. They refused to be deterred.
- SWSally WallaceSep 29, 20255.0Excellent service from start to finish. Respectful of my vehicle and patient with every step through delivery at the designated location. Thank you.
Frequently Asked Questions About Burns Towing
What services does Burns Towing offer?
Burns Towing provides roadside assistance, vehicle towing, fleet towing, private property impound, and vehicle auctions in Tacoma, WA.
What are the operating hours of Burns Towing?
Burns Towing operates 24 hours a day, every day of the week, including closed major holidays.
How can I contact Burns Towing?
You can reach Burns Towing by phone at +12534724496, alternate phone +12535339533, or email at burnstowing@hotmail.com.
Where is Burns Towing located?
Burns Towing is located at 6454 McKinley Ave, Tacoma, WA 98404, US.
Is Burns Towing licensed and insured?
Yes, Burns Towing is fully insured, licensed, and bonded, and is associated with the Better Business Bureau and the Towing and Recovery Association of Washington.
What payment options does Burns Towing accept?
Burns Towing accepts American Express, Cash, Discover, MasterCard, and Visa.
What distinguishes Burns Towing from other towing services?
Burns Towing is known for fast response times, fast service, clean trucks, an updated fleet, and highly-trained drivers.
What nearby automotive repair shops can customers visit near Burns Towing?
Nearby automotive repair shops include Big Timez, Afi's Auto Shack, Hi-Tech CARSTAR Eastside, and Krown Jewel Auto, which can be convenient for vehicle servicing before or after towing needs.
Are there restaurants near Burns Towing where customers can eat while waiting?
Yes, customers can visit nearby restaurants such as KingzWingz2014, Rudy's Restaurant and Lounge, El Parche Colombian Restaurant Tacoma, Rain Or Shine On Fire, and Tacos y Mariscos Nayarit.
What nearby establishments offer convenience shopping near Burns Towing?
K & J Mart, a nearby supermarket, grocery and convenience store, is available for customers needing quick shopping during their visit.