Business Details
About
Towing Service StationTowing Equipment ProviderAuto TransportBoat Transporter
Burns Towing provides roadside assistance, vehicle towing, fleet towing, private property impound and also hosts vehicle auctions to the Tacoma, WA area.
Location
Hours
Reviews
3.8
362 reviews
5 stars
224
4 stars
26
3 stars
13
2 stars
9
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and compassionate during stressful situations.
Response Time
Numerous reviews highlighted the quick response times, with many drivers arriving within 30 minutes.
Mixed Experiences
While many customers had positive experiences, some reported issues with communication and billing practices.
Professionalism
Drivers were frequently described as skilled and careful with vehicles, ensuring safe towing.
Negative Incidents
A few customers reported serious concerns regarding vehicle handling and billing practices, including unauthorized auctions.
- TSTimothy SmithDec 18, 20255.0Ian came to get us on I5 and was perfect great guy 5 stars
- RRRodarius Willis (Ro)Nov 25, 20255.0Amazing and professional staff.
- SPskyllar pearsonNov 25, 20255.0Ian was the nicest and friendliest person ever. Got there fast. Was flexible and very understanding and tried to help in away possible.
- JSJaime SohnreyNov 3, 20255.0I just want to say this place is amazing. All of the staff were understanding with my sons situation. Explained everthing throughly and were so kind and pleasant. They turned a really bad situation into a more tolerable situation. In the end I feel like I was heard and understood and walked out knowing that if I ever need a tow I will 100% call the team at Burn's!!!
- LKLina KoOct 27, 20255.0Thank you, Catreena, for hustling in the rain, being helpful and having a great attitude the whole time. You saved my Sunday and my work day. Much appreciated!
Frequently Asked Questions About Burns Towing
What services does Burns Towing offer?
Burns Towing provides roadside assistance, vehicle towing, fleet towing, private property impound, and vehicle auctions in Tacoma, WA.
What are the operating hours of Burns Towing?
Burns Towing operates 24 hours a day, every day of the week, including closed major holidays.
How can I contact Burns Towing?
You can reach Burns Towing by phone at +12534724496, alternate phone +12535339533, or email at burnstowing@hotmail.com.
Where is Burns Towing located?
Burns Towing is located at 6454 McKinley Ave, Tacoma, WA 98404, US.
Is Burns Towing licensed and insured?
Yes, Burns Towing is fully insured, licensed, and bonded, and is associated with the Better Business Bureau and the Towing and Recovery Association of Washington.
What payment options does Burns Towing accept?
Burns Towing accepts American Express, Cash, Discover, MasterCard, and Visa.
What distinguishes Burns Towing from other towing services?
Burns Towing is known for fast response times, fast service, clean trucks, an updated fleet, and highly-trained drivers.
What nearby automotive repair shops can customers visit near Burns Towing?
Nearby automotive repair shops include Big Timez, Afi's Auto Shack, Hi-Tech CARSTAR Eastside, and Krown Jewel Auto, which can be convenient for vehicle servicing before or after towing needs.
Are there restaurants near Burns Towing where customers can eat while waiting?
Yes, customers can visit nearby restaurants such as KingzWingz2014, Rudy's Restaurant and Lounge, El Parche Colombian Restaurant Tacoma, Rain Or Shine On Fire, and Tacos y Mariscos Nayarit.
What nearby establishments offer convenience shopping near Burns Towing?
K & J Mart, a nearby supermarket, grocery and convenience store, is available for customers needing quick shopping during their visit.