Valvoline Instant Oil Change

Reviews

• CD

  chupacabra doll

  5 days ago
  5.0
  Cameron is amazing. He explained everything to me about the oil changes and what other options I also had . It’s the first time with my new car here I felt informed.
• MS

  Maggie Sloniker

  Apr 19, 2026
  1.0
  I brought my 2017 Hyundai Sonata Hybrid to Valvoline for an oil change on March 10, 2026. I had only owned the car since November 2025, and this was the very first service I had done on it. Exactly three weeks later, while driving to work, I got a warning on my dashboard to check the hybrid system and turn off the engine. I immediately pulled over, shut the car off, and had it towed to the Hyundai dealership. After inspecting the car, the dealership told me that the last place to service the vehicle had not fully tightened the oil drain plug. Oil had been slowly leaking out until the reservoir was completely empty. When they removed the underbody shield, the oil plug literally fell to the ground. When we contacted Valvoline about this, they denied responsibility and claimed they would not have touched the oil plug because they supposedly vacuumed the oil out through the dipstick tube instead. Conveniently, they say my car is one of the few they service that way. Per Valvoline’s website, they perform both an under-chassis visual inspection and an under-hood visual inspection as part of their 18-point maintenance check during an oil change service. If this had been an existing issue before Valvoline serviced my vehicle, either of those inspections should have revealed that the oil level was already low or that there was visible oil seepage under the vehicle. Neither of those issues was mentioned to me at the time of service. Now, I’m left without a reliable vehicle. We are a family with two working adults and a child, and now we’re struggling to get to work and school because of a mistake that should never have happened in the first place. I trusted Valvoline with a routine oil change, and now I may be facing catastrophic engine damage and thousands of dollars in repairs. I would strongly recommend avoiding this location unless you are willing to risk your vehicle and then fight to get anyone to take responsibility when something goes wrong.
• RD

  Robert DeNully

  Apr 12, 2026
  5.0
  Raiden was nice and thorough when it came to service and recommendations for the service. Easy and fast. Clean shop and detailed service.
• BB

  Brenda

  Apr 10, 2026
  5.0
  I had a great experience at Valvoline. Abel helped me with my oil change & was efficient & informative. The manager was super kind, very knowledgeable & made the whole visit feel stress free. Another staff member (an older female) helped check my air filter & back lights, which I really appreciated. What stood out the most was that they did not try to upsell or pressure me into anything. They went over the main items I may want to replace & it was all explained clearly, without any pushiness. Overall, the team was helpful, respectful & kind, I’ll definitely be coming back.
• CD

  Christine Doyon

  Mar 18, 2026
  5.0
  Dear Valvoline Management, I’m writing to share an exceptional experience my husband and I had today at your Sumner, Washington location. From the moment we arrived, we were genuinely impressed—not by just one individual, but by the entire team of young men working together. The level of coordination, communication, and professionalism we witnessed is something I haven’t seen since the late 80s and early 90s. It was truly remarkable. Every team member knew exactly what they were doing and worked in perfect sync—like a well-rehearsed crew. They communicated clearly with each other and with us, keeping us informed of every step in the process while maintaining a positive, upbeat energy. It was obvious they take pride in their work and enjoy what they do. Both my husband and I are aviation mechanics, and my husband is also an instructor in aviation maintenance. It’s not easy to impress us when it comes to technical work, teamwork, and safety—but this team absolutely exceeded our expectations. We were honestly in awe of the experience and found ourselves speechless by the level of service we received. This was not just good service—it was a standout, cohesive team effort that deserves recognition. Every single member contributed to making this visit exceptional. Please take the time to recognize and reward this team in some meaningful way. They have more than earned it. Whether it’s a formal acknowledgment, bonuses, or support for further education, they deserve something great. Thank you for fostering such a strong team. Experiences like this don’t go unnoticed.

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